Cisco Voice Portal Implementation(CVPI)

Ce cours est donné aux dates et endroits suivants:

This course defines the tasks necessary for the Operation, Administration, Management, and Provisioning (OAM and P) of Unified CVP as it is installed in a Comprehensive ICME environment. The following are suggested as prerequisites: CCNA, CCNA Voice, CVOICE, CIPT1, ICMPT1, ICMPT2, and IPCC Enterprise.

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Suggested:
• CCNA
• CVOICE
• CIPT1
• ICMPT1
• ICMPT2
• IPCC Enterprise

This intermediate course is for Customers, Channel Partners / Resellers, and Employees.

Upon completing this course, you will be able to meet these overall objectives:
• Explain the components, function and call flow of a Unified CVP solution when deployed in either a Standalone or Comprehensive model.
• Summarize and complete the steps necessary to configure a functional Unified CVP Comprehensive deployment model with Unified ICME.
• Demonstrate use of 6 Unified ICME MicroApps available to support caller interaction with Unified CVP.
• Set up and configuration of Unified CVP components to support Automatic Speech Recognition (ASR) and Text To Speech (TTS).
• Configure Unified CVP Comprehensive solution to support subsequent transfer and queuing.
• Associate VoiceXML as a technology and the benefits it provides to Unified CVP.
• Install and configure the CVP VoiceXML Solution for Unified CVP.
• Define and discuss reporting as it relates to a Unified CVP Solution.
• Define High Availability (HA) solutions including Diagnostics and Troubleshooting as they relate to a Unified CVP Comprehensive solution with Unified ICME.

Module 1:  Cisco Unified CVP Technical Overview

• Lesson 1:  Cisco Unified CVP Overview
• Lesson 2:  Components, Capabilities and Licensing
• Lesson 3:  Deployment Models and Call Flow
• Lesson 4:  Management and Reporting

Module 2:  Cisco Unified CVP Comprehensive

• Lesson 1:  Cisco Unified CVP Comprehensive Overview
• Lesson 2:  Cisco Unified CVP Software Installation and Configuration
• Lesson 3:  Cisco IOS Voice Browser Configuration for Cisco Unified CVP
• Lesson 4:  Cisco Unified ICM Enterprise Configuration for Cisco Unified CVP
• Lesson 5:  Cisco Unified Communications Manager Configuration for Cisco Unified CVP

Module 3:  Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP

• Lesson 1:  Scripting Overview
• Lesson 2:  Cisco Unified ICM Enterprise Scripting Micro-Applications
• Lesson 3:  Advanced Speech
• Lesson 4:  Advanced Cisco Unified ICM Enterprise Scripting Micro-Applications
• Lesson 5:  Subsequent Transfers and Queuing Calls

Module 4:  Cisco Unified CVP VXML Solution

• Lesson 1:  VoiceXML Overview
• Lesson 2:  VoiceXML Installation and Configuration

Module 5:  Events, Log Files and Reporting

• Lesson 1:  Cisco Unified CVP Reporting
• Lesson 2:  Events and Log Files

Module 6:  Failover, Diagnostics and Troubleshooting

• Lesson 1:  Failover and High Availability
• Lesson 2:  Troubleshooting

Labs:

• Familiarization with Cisco Unified CVP
• Unified CVP Comprehensive Part 1
• Unified CVP Comprehensive Part 2
• Cisco Unified ICM Enterprise Scripting for Cisco Unified CVP
• VoiceXML Solution for Cisco Unified CVP
• Reporting Database and Backup
• Troubleshooting Cisco Unified CVP