Unified Contact Center Express Advanced(UCCXA)

» Special note | Prerequisites | Audience | Skills taught | Course outline

Course code

UCCXA

Skill level

Advanced

Duration

4 days

Delivery type

Instructor-Led Training

Course type

Public or Private

Price

$3095 plus tax

This course is given on these dates and locations:

Date	Location	Delivery type
May 25, 2010	Calgary	Instructor-Led Training
May 25, 2010	Edmonton	Instructor-Led Training
June 07, 2010	Toronto	Instructor-Led Training
June 07, 2010	Ottawa	Instructor-Led Training
June 14, 2010	Montreal	Instructor-Led Training
June 14, 2010	Quebec City	Instructor-Led Training
June 21, 2010	Vancouver	Instructor-Led Training

Building on the knowledge base and scripting experience learned in the CRSD/UCCXD classes, this course covers advanced techniques in scripting and overall CRS functionality. Students will implement such tasks as extending the functionality of UCCX using many of the tools that are already available in the premium version of the product. Agent Desktop Interface and the Desktop Administrator will be explored. There will be a major focus on Scripting and Subsystem management. UCCXD is strongly suggested as a prerequisite. This course is ideal for Contact Centre programmers and designers.

Special note

Advanced UCCXD.

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Prerequisites

UCCXD suggested.

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Audience

Contact center programmers and designers

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Skills taught

• Advanced scripting
• Agent Desktop Interface
• Desktop Administrator
• Third Party applications/web based applications
• Scripting and Subsystem management

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Course outline

• Session management Review
• Build Common Utilities (Lecture / Lab)
• Basic ACD Routing
• Common / Good Practices
• Database Setup / Steps
• More ACD Routing
• Advanced ACD Routing
• Advanced ACD Callback Options
• Advanced Database Configuration
• Agent Desktop Configuration

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