|
|
This course focuses on the inter-communication of key system components and the use of various tools to verify each component's functional state. The command line and graphical user interfaces are employed to test and verify various hardware and software component functions. In the course labs, students generate and analyze error logs, dump files, raw system reports and other key data structures used to identify overall system status. Problem isolation and problem resolution techniques are practiced through hands-on lab exercises. The course culminates in lab sessions in which students demonstrate success in isolating, troubleshooting, and resolving Cisco MeetingPlace system level problems. This course is an intermediate troubleshooting course for senior technicians servicing Cisco MeetingPlace products at support level-two. This course is a technical course for senior support staff of qualified Advanced Technology Parnters.
|
| |
|
| Special note |
|
|
| Back to top |
| Prerequisites |
|
|
Student's sponsor organization must hold a Cisco IP Communications Specialized Certification. Attendees should have completed the self-paced Cisco MeetingPlace Product Overview course, and have hands-on experience with Cisco MeetingPlace from having attended the Cisco MeetingPlace Installation and Maintenance course.
|
|
|
|
| Back to top |
| Audience |
|
|
This intermediate course is for senior technical engineers and personnel responsible for troubleshooting and providing second level support for Cisco MeetingPlace products in Enterprise networks.
|
|
|
|
| Back to top |
| Skills taught |
|
- Detail the interaction between Cisco MeetingPlace system components
- Identify the processes associated with the Cisco MeetingPlace application
- Provide an in-depth explanation about the functionality of each process
- Troubleshoot Cisco MeetingPlace system problems at level-two support
- Generate and analyze error log reports to assist in problem isolation
- Analyze 'crash dump' information to determine system-level failures
- Analyze system output displays to identify key fields available to assist in problem resolution
- Describe the data gathering requirements of the problem escalation process used to resolve complex system-level failures
|
|
|
|
| Back to top |
| Cisco MeetingPlace Technical Support (CMTS) |
|
- Cisco MeetingPlace system components
- Interactions between Cisco MeetingPlace system components
- MeetingPlace application processes and functionality
- Level-Two troubleshooting methodology
- Using error log reports
- Analyzing system output displays
- Problem escalation process
|
|
|
|
| Back to top |
.jpg)
