Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise(UEIME)

» Special note | Prerequisites | Audience | Skills taught | Course outline

Course code

UEIME

Skill level

Intermediate

Duration

5 days

Modality

Course type

Public or Private

Price

$3695 plus tax

This course is given on these dates and locations:

Date	Location	Delivery type
September 17, 2012	Ottawa, Ontario Toronto, Ontario Vancouver, British Columbia	UILT UILT UILT	Enroll Enroll Enroll
September 17, 2012	Quebec City	ILT	Enroll
September 17, 2012	Winnipeg	ILT	Enroll
September 17, 2012	Calgary	ILT	Enroll
September 17, 2012	Halifax	ILT	Enroll
September 17, 2012	Montreal	ILT	Enroll
September 17, 2012	Edmonton	ILT	Enroll

A complete technical installation, configuration, and integration course for Cisco Unified EIM and WIM and Unified CCE. The course is for sales engineers, installers, consultants, application support staff, and IT personnel who will be able to perform all aspects of the installation and maintenace of the Cisco Unified EIM and WIM applications.

Special note

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Prerequisites

Students should have the following:

* experience with Windows 2003 OS and IIS

* databases - SQL Server 2000 / 2005

* web site / application development - HTML, Java Script

* abililty to deploy and configure Cisco Unified CCE

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Audience

* sales engineers

* installers

* consultants

* application support staff

* channel partners / resellers

* customers

* employees

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Skills taught

Upon successful completion, students will be able to:

* explain architectural components of the integrated system

* configure Unified CCE to work with Unified EIM / Unified WIM

* install WebLogic and create a WebLogic domain

* install and configure a complete Unified EIM / Unified WIM system

* troubleshoot installation and maintenance issues

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Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)

Course Introduction

Module 1: Features of Cisco Unified EIM and Cisco Unified WIM

Module 2: Architecture Installation Planning and Environment Installation

Module 3: User Management

Module 4: The Knowledge Base

Module 5: Administration

Module 6: Agent Console

Module 7: Cisco Unified CCE Integration and Configuration

Module 8: Cisco Unified Web Interaction Manager

Module 9: Management Toods: Monitors and Reporting

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