UC500 Design, Implement and Management(UC500-3)

The UC500 Engineer course will cover GUI based configuration via Cisco Configuration Assistant v3.x of the UC500 product line. The student will configure a factory default box to a working fully featured unit. We will discuss the features and benefits of the different phone models available from Cisco. We will cover off intermediate features like common firewall services, port security, hunt groups, etc. We will also focus on the advanced capabilities of the UC500 platform such as SSL VPN, Advanced Voice configurations, Auto Attendants, wireless, etc.

It is suggested the students have a basic understanding of PBX or Key Telephony systems and basic CCNA or equivalent work experience. Students with no Cisco background will be successful with this course but may need to research some IT and Voice topics for more in depth understanding of the topics.

System Engineers, IT staff doing intial configuartion and customer deployment.

· Compare features and benefits of the Cisco Unified IP Phones 7900 Series, Cisco Unified IP Phones 500 Series and Cisco Small Business Pro SPA 500 Series IP Phones.
· Implementing the Cisco Smart Business Communications System Voice Features Default Configuration
· Describe the default configuration of the Cisco Smart Business Communications System
· Installing Cisco Configuration Assistant
· Describe how to obtain and install Cisco Configuration Assistant
· Cisco Smart Business Communications System Device Setup Wizard
· Use the Device Setup wizard to configure a new device
· Using the Cisco Configuration Assistant to Connect to the UC500
· Connect to the community or device using Cisco Configuration Assistant
· Cisco Configuration Assistant Topology View
· Use the topology view in Cisco Configuration Assistant
· Cisco Configuration Assistant Device Properties
· Upgrading the Cisco Smart Business Communications System Operating System
· Cisco Smart Business Communications System Files and how to find the files on Cisco’s support website.
· Verify and load files and phone firmware onto Cisco Unified Communications 500 Series for Small Business devices
· Voice Features
· Configure voice features using the Cisco Configuration Assistant
· Add new phones (MACs – Moves, Add’s, Changes)
· Configure Intercom, speed dial, octal lines, etc.
· Configure Call restrictions / permissions (CoS – Class of Service)
· Auto Attendant features and prompt management options
· Voicemail configuration
· Modifying voice mailbox sizes
· Enabling VoiceView, Live Reply, Email integration and third party applications
· Configuring Cisco Call Connectors (540 and 560 models only)
· Paging, Hunt groups, Call Park, Meet-Me Conferencing, Single Number Reach, video telephony configuration.
· Basic ACD and Contact Center integration overview
· Port Settings
· Configure port settings using Cisco Configuration Assistant
· Security options
· Configure security using Cisco Configuration Assistant
· Firewall services
· VPN services – IPSec Site to Site and SSL Remote Access
· NAT and Port Mappings
· DMZ and Guest network configuration
· Security Audit of the UC500
· Switching options, vlans
· Configure switching using Cisco Configuration Assistant
· Wireless
· Configure wireless access using Cisco Configuration Assistant
· Wireless Security
· Static Routing
· Configure routing using Cisco Configuration Assistant
· DHCP Server and DHCP scope options
· Configure DHCP using Cisco Configuration Assistant
· Internet Connection configuration for Static, Dynamic addressing and PPPoE
· Configure the Cisco Smart Business Communications System Internet connection using Cisco Configuration Assistant
· Saving the Configuration
· Describe the process of saving changes made to the configuration and how to back up the configuration
· Maintaining a Cisco Smart Business Communication System
· Monitoring
· View the health of a Cisco Smart Business Communications System using Cisco Configuration Assistant
· Event Notifications
· Review and respond to Cisco Smart Business Communications System event notifications using Cisco Configuration Assistant
· System Messages
· Review and respond to Cisco Smart Business Communications System messages using Cisco Configuration Assistant
· Back up and Restore
· Archive and restore Cisco Smart Business Communications System configuration files using Cisco Configuration Assistant
· Resetting to Factory Default
· Reset a Cisco Smart Business Communications System to a factory default state using Cisco Configuration Assistant

There are EXTENSIVE hands on labs in this course.