UC300 Engineer(UC300-ENG)

The UC300 Engineer course will cover GUI based configuration via the built in web configuration menu on the UC300 product line. The student will configure a factory default box to a working fully featured unit. We will discuss the features and benefits of the different phone models available from Cisco. We will cover off intermediate features like common firewall services, port security, hunt groups, etc. We will also focus on the advanced capabilities of the UC300 platform such as Advanced Voice configurations, Auto Attendants, wireless, etc.

There are extensive hands on labs in this course.

It is suggested that students have a basic understanding of PBX or Key Telephony systems along with basic CCNA or equivalent work experience.  Students with no Cisco background can also be successful with this course but may need to research some IT and Voice topics for an in depth understanding of the topics covered.

This course is intended for:

• System Engineers
• IT Staff responsible for initial configuration and customer deployment

·        Compare features and benefits of the Cisco Unified SPA-300 and SPA-500 Series series IP Phones.

·         Implementing the Cisco Smart Business Communications System Voice Features Default Configuration

·        Describe the default configuration of the Cisco Smart Business Communications System

·        Describe how to connect to the UC300 and access the Cisco Configuration Assistant

·        Cisco Smart Business Communications System Device Setup Wizard

·        Use the Device Setup wizard to configure a new device

·        Upgrading the Cisco Smart Business Communications System Firmware

·        Cisco Smart Business Communications System Files and how to find the files on Cisco’s support website.

·        Verify and load files and phone firmware onto Cisco Unified Communications 300 Series for Small Business devices

·        Voice Features

·        Configure voice features using the Cisco Configuration Assistant

·        Add new phones (MACs – Moves, Add’s, Changes)

·        Configure Intercom, speed dial, shared extensions, etc.

·        Configure Call restrictions / permissions (CoS – Class of Service)

·        Auto Attendant features and prompt management options

·        Voicemail configuration

·        Modifying voice mailbox sizes

·        Enabling Voicemail Email integration and additional voicemail features

·        Paging, Hunt groups, Call Park, and additional phone features

·        Port Settings

·        Configure port settings using Cisco Configuration GUI

·        Security options

·        Configure security using Cisco Configuration GUI

·        Firewall services

·        NAT and Port Mappings

·        Switching options, vlans

·        Configure switching using Cisco Configuration GUI

·        Wireless

·        Configure wireless access using Cisco Configuration GUI

·        Wireless Security

·        Static Routing

·        Configure routing using Cisco Configuration GUI

·        DHCP Server and DHCP scope options

·        Configure DHCP using Cisco Configuration Assistant

·        Internet Connection configuration for Static, Dynamic addressing and PPPoE

·        Configure the Cisco Smart Business Communications System Internet connection using Cisco Configuration GUI

·        Saving the Configuration

·        Describe the process of saving changes made to the configuration and how to back up the configuration

·        Maintaining a Cisco Smart Business Communication System

·        Monitoring

·        View the health of a Cisco Smart Business Communications System using Cisco Configuration GUI

·        Event Notifications

·        Review and respond to Cisco Smart Business Communications System event notifications using Cisco Configuration GUI

·        System Messages

·        Review and respond to Cisco Smart Business Communications System messages using Cisco Configuration Assistant

·        Back up and Restore

·        Archive and restore Cisco Smart Business Communications System configuration files using Cisco Configuration Assistant

·        Resetting to Factory Default

·        Reset a Cisco Smart Business Communications System to a factory default state using Cisco Configuration GUI

·        PSTN connectivity options – SIP trunk, FXO, Shared Lines, DID options

·        FXO and FXS expansion modules for PSTN connectivity (SPA8800 module)