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At a Glance

Course Code: TSHOOT
Duration: 5
Price: 3795 *
Cisco Learning Credits: 38 *
Type: Public or Private
Skill Level: Intermediate
* Plus applicable taxes


Troubleshooting and Maintaining Cisco IP Networks v2.0(TSHOOT)

TSHOOT is designed for network engineers who have minimum one year of professional work experience and who are ready to advance their skills and work independently on complex network solutions.  Students will plan and perform regular maintenance on complex enterprise routed and switched networks, as well as to use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting.


Special note

This course is part of the new Cisco CCNP Certification path.

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 • Network engineers

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Skills taught
  •   Planning and performance of regular maintenance on routed and switched networks
  •  Network Troubleshooting
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Troubleshooting and Maintaining Cisco IP Networks v2.0 (TSHOOT)


Module 1: Planning Maintenance for Complex Networks
Plan and document the most commonly performed maintenance functions in complex enterprise networks.
Lesson 1: Applying Maintenance Methodologies
Lesson 2: Common Maintenance Processes and Procedures
Lesson 3: Network Maintenance Tools, Applications, and Resources
•Lab 1-1: Lab Access
Module 2: Planning Troubleshooting Processes for Complex Enterprise Networks
Develop a troubleshooting process to identify and resolve problems in complex enterprise networks.
Lesson 1: Lab 2-1 Debrief
Lesson 2: Applying Troubleshooting Methodologies
Lesson 3: Planning and Implementing Troubleshooting Procedure
Lesson 4: Integrating Troubleshooting into the Network Maintenance Process
•Lab 2-1: Introduction to Troubleshooting
Module 3: Maintenance and Troubleshooting Tools and Applications
Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks.
Lesson 1: Assembling a Basic Diagnostic Toolkit Using Cisco IOS Software
Lesson 2: Using Specialized Maintenance and Troubleshooting Tools
Lesson 3: Lab 3-1 Debrief
•Lab 3-1: Assembling Maintenance and Troubleshooting Tools
Module 4: Maintaining and Troubleshooting Campus Switching Based Solutions
Practice maintenance procedures and fault resolution in switching based environments.
Lesson 1: Troubleshooting VLANs
Lesson 2: Troubleshooting Spanning Tree
Lesson 3: Lab 4-1 Debrief
Lesson 4: Troubleshooting Switched Virtual Interfaces and Inter-VLAN Routing
Lesson 5: Troubleshooting First Hop Redundancy Protocols
Lesson 6: Lab 4-2 Debrief
Lesson 7: Troubleshooting Performance Problems on Switches
Lesson 8: Preview E-Learning on Troubleshooting Performance Problems, Wireless, Voice, Video, and Multicast
•Lab 4-1: Layer 2 Connectivity and Spanning Tree
•Lab 4-2: Layer 3 Switching and First-Hop Redundancy
Module 5: Maintaining and Troubleshooting Routing Based Solutions
Practice maintenance procedures and fault resolution in routing based environments.
Lesson 1: Troubleshooting Network Layer Connectivity
Lesson 2: Troubleshooting EIGRP
Lesson 3: Lab 5-1 Debrief
Lesson 4: Troubleshooting OSPF
Lesson 5: Troubleshooting Route Redistribution
Lesson 6: Lab 5-2 Debrief
Lesson 7: Troubleshooting BGP
Lesson 8: Lab 5-3 Debrief
Lesson 9: Troubleshooting Performance Problems on Routers
Lesson 10: Lab 5-4 Debrief
Lesson 11: Preview E-Learning on Troubleshooting NAT, DHCP, and Other Protocols
•Lab 5-1: Layer 3 Connectivity and EIGRP
•Lab 5-2: OSPF and Route Redistribution
•Lab 5-3: Border Gateway Protocol (BGP)
•Lab 5-4: Router Performance
Module 6: Maintaining and Troubleshooting Network Security Solutions
Practice maintenance procedures and fault resolution in a secure infrastructure.
Lesson 1: Troubleshooting Security Features
Lesson 2: Lab 6-1 Debrief
Lesson 3: Security Features Review
Lesson 4: Lab 6-2 Debrief
Lesson 5: Preview of E-Learning products for Maintaining and Troubleshooting Network Applications Services and Troubleshooting Branch Office and Remote Worker Problems
•Lab 6-1: Introduction to Network Security
•Lab 6-2: Cisco IOS Security Features
Module 7: Maintaining and Troubleshooting Integrated, Complex Enterprise Networks
Practice maintenance procedures and fault resolution problems in a complex environment.
Lesson 1: Troubleshooting Complex Environments
Lesson 2: Lab 7-1 Debrief
•Lab 7-1: Troubleshooting Complex Environments
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