Implementing Cisco IOS Telephony and Unified Communications(IITUCX)

» Special note | Prerequisites | Audience | Skills taught | Course outline

Course code

IITUCX

Skill level

Intermediate

Duration

5 days

Modality

Course type

Public or Private

Price

$3395 plus tax

This course is given on these dates and locations:

Date	Location	Delivery type
June 18, 2012	Halifax	ILT	Enroll
June 18, 2012	Montreal	ILT	Enroll
June 18, 2012	Quebec City	ILT	Enroll
June 25, 2012	Edmonton	ILT	Enroll
June 25, 2012	Ottawa, Ontario Toronto, Ontario Vancouver, British Columbia	UILT UILT UILT	Enroll Enroll Enroll
June 25, 2012	Calgary	ILT	Enroll
August 13, 2012	Ottawa, Ontario Toronto, Ontario Vancouver, British Columbia	UILT UILT UILT	Enroll Enroll Enroll
August 13, 2012	Quebec City	ILT	Enroll
August 13, 2012	Winnipeg	ILT	Enroll
August 13, 2012	Calgary	ILT	Enroll
August 13, 2012	Halifax	ILT	Enroll
August 13, 2012	Montreal	ILT	Enroll
August 13, 2012	Edmonton	ILT	Enroll

This course is designed to be the primary training for Cisco Unified Communications Manager Express and Cisco Unity Express. Student will gain the necessary knowledge and skills required to implement Cisco Unified Communications Manager Express and Cisco Unity Express using the CLI and GUI interfaces.

Special note

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Prerequisites

We recommend the following prerequisites:

• Knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing

• ICND1

• Ability to configure and operate Cisco routers and switches

• CCENT Certification

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Audience

This course is intended for:

• Network administrators

• Network engineers

• Network managers

• Network designers

• Systems Engineers

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Skills taught

Upon successful completion of this course, students will meet these overall objectives:

• Understanding the benefits and components of a Cisco Unified Communications system

• Understanding how traditional telephony systems operate

• Understanding the basic operation, protocols, and components involved in a VoIP call

• How to configure a gateway to support VoIP calls

• How to implement Cisco Unified Communications Manager Express to support a single site

• How to install and configure Cisco Unity Express, including Cisco Unity Express Auto Attendant

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Implementing Cisco IOS Telephony and Unified Communications (IITUCX)

1. Cisco Unified Communications Systems Introduction

The Cisco Unified Communications System
- Benefits of implementing a Cisco Unified Communications system
- System components
- Function of the infrastructure
- Function of the call processing agent
- Function of endpoints
- Applications
Cisco Unified Communications Applications
- Messaging choices available
- Auto-attendant functions that you can implement
- Cisco Unified IVR applications
- Cisco Unified Communications Mobile solutions
- Cisco Unified Presence
- Cisco TelePresence

2. Traditional Telephony Operations

Traditional Telephony
- Components and operation of the Public Switched Telephone Network (PSTN)
- PBXs and key systems
- Three types of signaling required in a telephony network
- How telephone calls are established in the PSTN
- Numbering plans
- E.164 standard for defining numbering plans
Digital Circuits
- Process of converting analog signals to digital signals
- TDM
- Characteristics of T1 circuits
- Characteristics of E1 circuits
- How channel-associated signaling (CAS) circuits accomplish supervisory, address, and informational signaling
- How common-channel signaling (CCS) circuits accomplish supervisory, address, and informational signaling

3. VoIP Fundamentals

Function of a Digital Signal Processor (DSP)
- How voice is transmitted in RTP packets
- How a DSP packetizes voice streams
- Various codecs that a Cisco Unified Communications system uses
- Additional functions performed by DSPs
VoIP Signaling Protocols
- Signaling protocols that are required in a Cisco Unified Communications system
- SCCP signaling
- H.323 signaling
- MGCP signaling
- SIP signaling
Preparing the Network to Support Cisco Unified Communications
- Voice VLANs
- Configure voice VLANs on a Cisco Catalyst switch
- DHCP service options
- DHCP relay server
- Configure NTP
- Cisco IP phone firmware files and XML configuration files
- IEEE 802.3af and Cisco Power over Ethernet (PoE)
- How Cisco IP phones obtain XML configuration files and IP addresses
Connecting a VoIP System to a Service Provider Network
- Function of a gateway in a Cisco Unified Communications system
- How voice ports are used in a voice gateway
- Function of a call leg
- Purpose of a dial peer
- SIP trunks
- How to connect to an ITSP
Call Setup and Digit Manipulation
- How the router and attached telephony equipment collect and consume digits and how to apply digit consumption to the dial peer
- Digit manipulation and the commands that you use to connect to a specified destination
- Verify dial plans

4. Cisco Unified Communications Manager Express Implementation

Key Benefits and Features of Cisco Unified Communications Manager Express
- Supported platforms and the required memory, licensing, and software that is needed to deploy Cisco Unified Communications Manager Express
- Cisco Unified Communications Manager Express endpoints
Ephone-dn and Ephone
- Purpose of an ephone and an ephone-dn
- Ephone-dn and give examples
- Ephone and give examples
- Different types of ephone-dns
Configuring Cisco Unified Communications Manager Express to Support Endpoints
- Use the CLI to configure the telephony service on a Cisco Unified Communications Manager Express system to support endpoints
- Location-specific parameters that can be configured
- Reboot IP phones using two different methods
- Endpoint troubleshooting
Configuring SIP IP Phones
- Configuration differences between SIP phones and SCCP phones
- Use the tftp-server and voice register global commands to support Cisco Unified IP Phones using SIP
- Verify and troubleshoot SIP-controlled Cisco Unified IP Phone registration
Implementing Basic Voice Features
- Configure MOH
- Configure call forward
- Configure call transfer
- Configure call park
- Configure intercoms
- Configure paging
- Configure call pickup
- Configure call blocking
- Configure directory services features
- Enter an account number to support billing and reporting
Introducing Cisco Configuration Professional
- Download and install Cisco Configuration Professional
- Connect to Cisco Unified Communications Manager Express and Cisco Unity Express using Cisco Configuration Professional
- Basic navigation of Cisco Configuration Professional
- How to start configuring the device
Implementing Cisco Unified Communications Manager Express using Cisco Configuration Professional
- Configure the basic configuration parameters of a router running Cisco Unified Communications Manager Express using Cisco Configuration Professional
- Configure extensions and phones using Cisco Configuration Professional
- Configure common features using Cisco Configuration Professional
- Configure Cisco Unified Communications Manager Express to connect to either an IP or traditional PSTN using Cisco Configuration Professional
Call Setup Flows and Configuring Digit Manipulation
- Call setup flows and digit manipulation priorities
- Basic digit manipulation solutions
- Digit collection and consumption
- Digit stripping
- Digit forwarding
- Digit prefixing
- Number expansion
- CLID manipulation
- Configure and test voice translation rules and profiles
- Contrast voice translation profiles and the telephony-service dialplan-pattern command
Configuring Class of Restriction (COR)
- Concept of COR and define the operation rules
- How to use COR to implement calling privileges for Cisco Unified Communications Manager Express ephones and dial peers
- Implement COR in a Cisco Unified Communications Manager Express environment
- Configure COR for a Cisco Unified Communications Manager Express deployment
Call Center Features
- Configure ephone hunt groups
- Configure agent control of ready and not-ready status
- Configure automatic logout of an agent from an ephone hunt group
- Configure dynamic control of hunt group members
- Configure Auto Attendant functionality through the use of the B-ACD service
Network Management for Cisco Unified Communications Manager Express
- Configure syslog
- CDRs
- Configure SNMPv3 for management purposes on a Cisco Unified Communications Manager Express system

5. Cisco Unity Express Implementation

Cisco Unity Express
- Positioning of Cisco Unity Express
- Cisco Unity Express modules and capabilities
- Cisco Unity Express voice mail features
- Auto-attendant features of Cisco Unity Express
- Management features of Cisco Unity Express
- System functionality features of Cisco Unity Express
Implementing Cisco Unity Express
- Cisco Unity Express software files and how to install or upgrade the Cisco Unity Express module software
- Configuration of the required prerequisite on the Cisco Unified Communications Manager Express router to support voice mail and auto-attendant services
- Configure Cisco Unity Express with an initial setup
- Configure voice mail, auto-attendant, and system settings on the Cisco Unity Express system using the Initialization Wizard
- Troubleshoot common voice mail issues such as incorrect greeting and MWI failure
Configuring Cisco Unity Express Users, Groups, and Voice Mailboxes
- Cisco Unity Express software files and how to install or upgrade the Cisco Unity Express module software
- Configuration of the required prerequisite on the Cisco Unified Communications Manager Express router to support voice mail and auto-attendant services
- Configure Cisco Unity Express with an initial setup
- Configure voice mail, auto-attendant, and system settings on the Cisco Unity Express system using the Initialization Wizard
- Troubleshoot common voice mail issues such as incorrect greeting and MWI failure
Configuring Cisco Unity Express Extended Functionality
- Configure Integrated Messaging
- Configure Cisco Unity Express VoiceView Express
- Configure the Message Notification feature
- Configure public and private distribution lists
- Configure broadcast messaging
- Configure Live Record
Configuring Cisco Unity Express Auto Attendant
- Workflow of Cisco Unity Express Auto Attendant
- Prepare and create a Cisco Unity Express Auto Attendant or IVR application

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