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At a Glance

Course Code: CVPI
Duration: 5
Price: 4195 *
Cisco Learning Credits: 42 *
Type: Public or Private
Skill Level: Intermediate
* Plus applicable taxes

 

Cisco Voice Portal Implementation(CVPI)


This course defines the tasks necessary for the Operation, Administration, Management, and Provisioning (OAM and P) of Unified CVP as it is installed in a Comprehensive ICME environment. The following are suggested as prerequisites: CCNA, CCNA Voice, CVOICE, CIPT1, ICMPT1, ICMPT2, and IPCC Enterprise.

Special note

 

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Prerequisites

Suggested:
• CCNA
• CVOICE
• CIPT1
• ICMPT1
• ICMPT2
• IPCC Enterprise

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Audience

This intermediate course is for Customers, Channel Partners / Resellers, and Employees.

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Skills taught

Upon completing this course, you will be able to meet these overall objectives:
• Explain the components, function and call flow of a Unified CVP solution when deployed in either a Standalone or Comprehensive model.
• Summarize and complete the steps necessary to configure a functional Unified CVP Comprehensive deployment model with Unified ICME.
• Demonstrate use of 6 Unified ICME MicroApps available to support caller interaction with Unified CVP.
• Set up and configuration of Unified CVP components to support Automatic Speech Recognition (ASR) and Text To Speech (TTS).
• Configure Unified CVP Comprehensive solution to support subsequent transfer and queuing.
• Associate VoiceXML as a technology and the benefits it provides to Unified CVP.
• Install and configure the CVP VoiceXML Solution for Unified CVP.
• Define and discuss reporting as it relates to a Unified CVP Solution.
• Define High Availability (HA) solutions including Diagnostics and Troubleshooting as they relate to a Unified CVP Comprehensive solution with Unified ICME.

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Cisco Voice Portal Implementation (CVPI)
           
Module 1: Cisco Unified CVP Technical Overview
This module explains the components, function, and call flow of a Cisco Unified Customer Voice Portal (CVP) solution when it is deployed in either a standalone or comprehensive model.
Lesson 1: Exploring Cisco Unified CVP
Lesson 2: Describing Components and Capabilities
Lesson 3: Exploring Deployment Models and Call Flows
Module 2: Cisco Unified CVP Comprehensive
This module describes how to configure a functional Cisco Unified CVP Comprehensive deployment model with Cisco Unified Intelligent Contact Management (ICM) Enterprise.
Lesson 1: Examining Cisco Unified CVP Comprehensive
Lesson 2: Upgrading, Installing, and Configuring Cisco Unified CVP Software
Lesson 3: Configuring SIP and Cisco IOS Gateways for Cisco Unified CVP
Lesson 4: Configuring Cisco Unified ICM Enterprise for Cisco Unified CVP
Lesson 5: Configuring Cisco Unified Communications Manager for Cisco Unified CVP
Module 3: Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
This module demonstrates the use of the six Cisco Unified CCE microapplications that are available to support caller interaction with Cisco Unified CVP.
Lesson 1: Introducing Scripting
Lesson 2: Implementing Cisco Unified ICM Enterprise Scripting Microapplications
Lesson 3: Configuring Cisco Unified ICM Enterprise Scripting Using Microapplications
Lesson 4: Enabling Transfers and Reroute on No Answer
Module 4: Cisco Unified CVP VXML Overview
This module describes Voice Extensible Markup Language (VXML) as a technology, describes the benefits that it provides to Cisco Unified CVP, and describes how to install and configure the Cisco Unified CVP VXML solution for Cisco Unified CVP.
Lesson 1: Exploring VXML
Lesson 2: Installing and Configuring VXML
Lesson 3: Exploring Courtesy Callback
Module 5: Events, Log Files, and Reporting
This module describes how to execute the steps that are required to configure a Cisco Unified CVP environment to provide historical data and how to configure and use the diagnostic features and tools to ensure end-to-end serviceability.
Lesson 1: Configuring Cisco Unified CVP Reporting
Lesson 2: Utilizing Events and Log Files
Module 6: Failover, Diagnostics, and Troubleshooting
This module describes how to design a Cisco Unified CVP solution that is designed for failover protection and high availability. This module also describes how to use the recommended troubleshooting techniques to isolate and correct system failures.
Lesson 1: Designing Failover and High Availability
Lesson 2: Troubleshooting
CVPI v8.0 Hands-On Lab Exercises:
•Lab 1-1: Making Phone Calls
•Lab 1-2: Exploring Your Router
•Lab 1-3: Starting Cisco Unified ICM Enterprise Components
•Lab 2-1: Installing Cisco Unified CVP
•Lab 2-2: Configuring Cisco IOS Software for Cisco Unified CVP
•Lab 2-3: Configuring Cisco Unified ICM for Cisco Unified CVP
•Lab 2-4: Preparing a Simple Script
•Lab 3-1: Creating Cisco Unified ICM Enterprise Scripting for Cisco Unified CVP
•Lab 3-2: Using Tools to Observe Your Script
•Lab 3-3: Configuring Calls Using SIP with Proxy
•Lab 3-4: Configuring Calls into Cisco Unified CVP via CTI Route Point
•Lab 3-5: Configuring Subsequent Transfers via Cisco Unified ICM Enterprise DN Plan
•Lab 4-1: Installing Cisco Unified Call Studio
•Lab 4-2: Creating and Deploying a Cisco Unified Call Studio Project
•Lab 4-3: Integrating VXML Applications with Cisco Unified ICM Enterprise
•Lab 5-1: Backing Up the Reporting Server
•Lab 6-1: Troubleshooting Cisco Unified CVP
•Lab 6-2: Fixing a Cisco Unified CVP Deployment
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