Implementing Cisco Unified Communications Voice over IP and QoS(CVOICEv8)

This course is given on these dates and locations:

• Working knowledge of fundamental terms and concepts of computer networking including LANs, WANs, and IP switching and routing.
• Ability to configure and operate Cisco IOS routers in IP environment at the CCNA level.
• Basic knowledge of traditional voice, converged voice, and data networks at the CCNA Voice level.

• Channel Partner / Reseller
• Customer
• Employee

• Explain what a voice gateway is, how it works, and describe its usage, components, and features.
• Describe the characteristics and configuration elements of VoIP call legs.
• Describe how to implement IP phones using Cisco Unified Communications Manager Express.
• Describe the components of a dial plan and explain how to implement a dial plan on a Cisco Unified voice gateway.
• Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support.
• Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network.

Module 1: Introduction to Voice Gateways

Explain what a voice gateway is, how it works, and describe its usage, components, and features.

Lesson 1: Understanding Cisco Unified Communications Networks and the Role of Gateways

This lesson defines the characteristics and historical evolution of unified communications networks, the three operational modes of gateways, their functions, and the related call leg types.

• Cisco Unified Communications
• Cisco Unified Communications Gateways
• Gateways in Cisco Unified Communications Deployment Models
• Gateway Hardware Platforms
• Gateway Operational Modes

Lesson 2: Examining Gateway Call Routing and Call Legs

This lesson defines how gateways route calls and which configuration elements relate to incoming and outgoing call legs.

• Gateway Call Routing Components
• End-to-End Call Routing
• Configuring POTS Dial Peers
• Dial Peer Matching
• Matching Inbound Dial Peers
• Matching Outbound Dial Peers
• Default Dial Peer
• Direct Inward Dialing

Lesson 3: Configuring Gateway Voice Ports

This lesson defines how to connect a gateway to traditional voice circuits using analog and digital interfaces.

• Gateway Voice Ports
• Analog Voice Ports
• Configuring Analog Voice Ports
• Digital Voice Ports
• Understanding ISDN
• Configuring Digital Voice Ports
• Configuring ISDN
• Fine-Tuning Analog and Digital Voice Ports
• Echo Cancellation
• Verifying Analog and Digital Voice Ports

Lesson 4: Understanding DSP Functionality, Codecs, and Codec Complexity

This lesson defines DSPs and codecs, and explains different codec complexities and their usage.

• Voice Codecs
• Evaluating Quality of Codecs
• Evaluating Overhead
• Digital Signal Processors
• Codec Complexity
• Configuring Digital Signal Processors
• Verifying Digital Signal Processors

Module 2: VoIP Call Legs

Describe the characteristics and configuration elements of VoIP call legs.

Lesson 1: Examining VoIP Call Leg Characteristics and VoIP Media Transmission

This lesson defines how VoIP signaling and media transmission differs from traditional voice circuits and explain how voice is sent over IP networks, including analog-to-digital conversion, encoding, packetization, and all variants of RTP.

• VoIP Overview
• Converting Voice for VoIP
• VoIP Packetization
• VoIP Media Transmission
• Voice Activity Detection

Lesson 2: Explaining H.323 Signaling Protocol

This lesson defines the characteristics of H.323 and explains when to use it.

• H.323 Architecture
• H.323 Call Flows
• Codecs in H.323
• Configuring H.323 Gateways
• Customizing H.323 Gateways
• Verifying H.323 Gateways

Lesson 3: Explaining SIP Signaling Protocol

This lesson defines the characteristics of SIP, and explains when to use it.

• SIP Architecture
• SIP Call Flows
• SIP Addressing
• Codecs in SIP
• Configuring Basic SIP
• Configuring SIP ISDN Support
• Configuring SIP SRTP Support
• Customizing SIP Gateways
• Verifying SIP Gateways

Lesson 4: Explaining MGCP Signaling Protocol

This lesson defines the characteristics of SIP, and explains when to use it.

• MGCP Architecture
• MGCP Call Flows
• MGCP Special Considerations
• Configuring MGCP Gateways
• Customizing MGCP Gateways
• Verifying MGCP Gateways

Lesson 5: Describing Requirements for VoIP Call Legs

This lesson defines special requirements for VoIP call legs, including the need for QoS, fax/modem relay and DTMF support.

• Audio Clarity
• QoS Requirements
• Transporting Modulated Data over IP Networks
• Understanding Fax/Modem Pass-Through, Relay, and Store and Forward
• Gateway Signaling Protocols and Fax/Modem Pass-Through and Relay
• DTMF Support

Lesson 6: Configuring VoIP Call Legs

This lesson defines how to configure VoIP call legs in a gateway.

• Configuration Components of VoIP Dial Peer
• Configuring DTMF Relay
• Configuring FAX/Modem Support
• Configuring Codecs
• Limiting Concurrent Calls

Module 3: Cisco Unified Communications Manager Express Endpoints Implementation

Describe how to implement IP phones using Cisco Unified Communications Manager Express.

Lesson 1: Introducing Cisco Unified Communications Manager Express This lesson defines the functions and operation of the Cisco Unified Communications Manager Express.

• Introducing Cisco Unified Communications Manager Express
• Cisco Unified Communications Manager Express Key Features and Benefits
• Cisco Unified Communications Manager Express Supported Platforms
• Cisco Unified Communications Manager Express Operation

Lesson 2: Examining Cisco Unified Communications Manager Express Endpoint Requirements

This lesson defines Describe all components that are required to support endpoints by Cisco Unified Communications Manager Express and explain how to configure them.

• Overview of Cisco Unified Communications Manager Express Endpoints
• Identifying Cisco Unified Communications Manager Express Endpoint Requirements
• Power over Ethernet
• VLAN Infrastructure
• IP Addressing and DHCP
• Network Time Protocol
• Endpoint Firmware and Configuration
• Setting Up Cisco Unified Communications Manager Express in SCCP Environment
• Setting Up Cisco Unified Communications Manager Express in SIP Environment
•  

Lesson 3: Configuring Cisco Unified Communications Manager Express Endpoints

This lesson defines Cisco Unified Communications Manager Express endpoint configuration elements such as phones and directory numbers.

• Directory Numbers and Phones in Cisco Unified Communications Manager Express
• Creating Directory Numbers for SCCP Phones
• Configuring SCCP Phone-Type Templates
• Creating SCCP Phones
• Creating Directory Numbers for SIP Phones
• Creating SIP Phones
• Configuring Cisco IP Communicator Support
• Managing Cisco Unified Communications Manager Express Endpoints
• Verifying Cisco Unified Communications Manager Express Endpoints

Module 4: Dial Plan Implementation

Describe the components of a dial plan and explain how to implement a dial plan on a Cisco Unified voice gateway.

Lesson 1: Introducing Call Routing

This lesson defines the characteristics and requirements of a numbering plan. Upon completing this lesson, the learner will be able to meet these objectives:

• Introducing Numbering Plans
• Scalable Numbering Plans
• Overlapping Numbering Plans
• Private and Public Numbering Plan Integration
• Number Plan Implementation Overview
• Call Routing Overview

Lesson 2: Understanding Dial Plans

This lesson defines the components of a dial plan and their functions.

• Defining Dial Plans
• Endpoint Addressing
• Call Routing and Path Selection
• PSTN Dial Plan Requirements
• ISDN Dial Plan Requirements
• Digit Manipulation
• Calling Privileges
• Call Coverage

Lesson 3: Describing Digit Manipulation

This lesson defines how to configure a gateway for digit manipulation.

• Digit Collection and Consumption
• Components of Digit Manipulation
• Digit Stripping
• Digit Forwarding
• Digit Prefixing
• Number Expansion
• Caller ID Digits Manipulation
• Digit Manipulation Using Voice Translation Rules and Profiles
• Digit Manipulation Using dialplan-pattern Command
• Verifying Digit Manipulation

Lesson 4: Configuring Path Selection

This lesson defines how to configure a gateway to perform path selection.

• Call Routing and Path Selection
• Dial-Peer Matching
• Path Selection Strategies
• Site-Code Dialing and Toll Bypass
• Configuring Site-Code Dialing and Toll Bypass
• Tail-End Hop-Off
• Configuring TEHO

Lesson 5: Configuring Calling Privileges

This lesson defines how to configure calling privileges on a voice gateway.

• Calling Privileges Characteristics
• Implementing Calling Privileges on Gateways
• Implementing Calling Privileges on SRST and Cisco Unified Communications Manager Express
• Configuring COR
• Verifying COR

Module 5: Gatekeeper and Cisco Unified Border Element Implementation

Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support.

Lesson 1: Understanding Gatekeepers

This lesson defines Cisco gatekeeper functions and configuration.

• Gatekeeper Overview
• Gatekeeper Signaling
• Gatekeeper Call Routing
• Gatekeeper-Based Call Admission Control
• Configuring Gatekeeper
• Configuring Gatekeeper Zones
• Configuring Zone Prefixes
• Configuring Technology Prefixes
• Adapting H.323 Gateways to Gatekeepers
• Configuring Gatekeeper CAC
• Verifying Basic Gatekeeper Functionality

Lesson 2: Examining Cisco Unified Border Element

This lesson defines Cisco Unified Border Element features and configuration.

• Cisco Unified Border Element Overview
• Protocol Interworking on Cisco Unified Border Element
• Media Flows on Cisco Unified Border Element
• Verifying Cisco Unified Border Element
• RSVP-Based CAC on Cisco Unified Border Element
• Cisco Unified Border Element Call Flows
• Configuring H.323-to-H.323 Interworking
• Configuring H.323-to-SIP Interworking
• Configuring Media Flow and Transparent Codec

Module 6: Quality of Service

Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network.

Lesson 1: Introducing QoS

This lesson defines Explain the functions, goals, and implementation models of QoS, and what specific issues and requirements exist in a converged Cisco Unified Communications network.

• QoS Issues
• QoS and Voice Traffic
• QoS for Unified Communications Networks
• QoS Requirements
• Methods for Implementing QoS Policy
• QoS Models

Lesson 2: Understanding QoS Mechanisms and Models

This lesson defines the characteristics and QoS mechanisms of the DiffServ model and contrasts it to other models.

• DiffServ Model
• DSCP Encoding
• DiffServ Per-Hop Behaviors
• DiffServ Class Selector
• DiffServ QoS Mechanisms
• Cisco QoS Baseline Model

Lesson 3: Explaining Classification, Marking, and Link Efficiency Mechanisms

This lesson defines Explain the operation and configuration of the QoS classification and marking mechanisms, including the concept of trust boundaries and describes how LFI and cRTP provide link efficiency on WAN links and how they are configured.

• Modular QoS CLI
• Configuring Classification
• Configuring Class-Based Marking
• Trust Boundaries
• Mapping CoS to Network Layer QoS
• Link Efficiency Mechanisms Overview
• Link Speeds and QoS Implications
• Serialization Issues
• Link Fragmentation and Interleaving
• Configuring MLP with Interleaving
• Configuring FRF.12 Frame Relay Fragmentation
• Configuring Class-Based Header Compression

Lesson 4: Managing Congestion and Rate Limiting

This lesson defines policing, shaping, and LLQ, their operations and configuration, using the MQC. Upon completing this lesson, the learner will be able to meet these objectives:

• Congestion and Its Solutions
• Policing and Shaping
• Measuring Traffic Rates
• Class-Based Policing
• Configuring Class-Based Policing
• Class-Based Shaping
• Configuring Class-Based Shaping
• Low-Latency Queuing
• Configuring LLQ
• Calculating Bandwidth for LLQ

Lesson 6: Understanding Cisco AutoQoS

This lesson defines how AutoQoS works and what it achieves in a Cisco Unified Communications network.

• Cisco AutoQoS VoIP
• Configuring Cisco AutoQoS VoIP
• Monitoring Cisco AutoQoS VoIP
• Automation with Cisco AutoQoS
• Cisco AutoQoS for the Enterprise
• Configuring Cisco AutoQoS for the Enterprise
• Monitoring Cisco AutoQoS for the Enterprise

CVOICE 8.0 LABS

• Lab 1-1: Configuring Voice Ports
• Lab 1-2: Configuring DSPs
• Lab 2-1: Configuring VoIP Call Legs
• Lab 3-1: Configure Cisco Unified Communications Manager Express to Support Endpoints
• Lab 4-1: Implementing Digit Manipulation
• Lab 4-2: Implementing Path Selection
• Lab 4-3: Implementing Calling Privileges
• Lab 5-1: Implementing gatekeepers
• Lab 5-2: Implementing Cisco Unified Border Element
• Lab 6-1: Implementing QoS Using AutoQos and Manual Configuration