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At a Glance

Course Code: ACUCMU
Duration: 5
Price: 3695 *
Cisco Learning Credits: 37 *
Type: Public or Private
Skill Level: Intermediate
* Plus applicable taxes


Administering Cisco Communications Manager and Unity Connection v10.x(ACUCMU)

Administering Cisco UCM and Unity Connection (ACUCM/AUC) v10.x provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System and Cisco Unity Connection. This course teaches the concepts of IP telephony based in system administration, including its function, features, options, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course also presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 9.x system.

This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

Special note

 This course covers v8.x, 9.x, and 10.x.

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  • Basic knowledge of IP and networking or voice networks is suggested, but not required
  • Basic knowledge of the Windows desktop environment
  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager


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  • Phone network administrators
  • Data system administrators
  • Entry-level network engineers
  • Administrators
  • IT support personnel
  • Helpdesk support staff
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Skills taught
  • Describe the Cisco Unified Communications Manager network, service, and features
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups
  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection
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Administering Cisco Communications Manager and Unity Connection v10.x (ACUCMU)
Module 1: Introduction to IP Telephony
•Lesson 1: Exploring IP Telephony
•Lesson 2: Describing Deployment Models
•Lesson 3: Understanding Advanced Multisite Features
Module 2: Defining the Basic Configuration
•Lesson 1: Logging In to Cisco Unified Communications Manager
•Lesson 2: Examining Basic Server Configuration
•Lesson 3: Describing Multilevel Administration
•Lesson 4: Configuring DRS Backup and Restore Procedures
Module 3: User Administration
•Lesson 1: Understanding User Configuration
•Lesson 2: Using the User Web Pages
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
•Lesson 1: Configuring System Parameters
•Lesson 2: Supporting Cisco Unified IP Phones
•Lesson 3: Exploring Phone Registration and IP Phone Communications
•Lesson 4: Utilizing the Bulk Administration Tool (BAT)
Module 5: Basic Route Plan Configuration
•Lesson 1: Implementing Dial Plan Connectivity
•Lesson 2: Creating Route Plans
Module 6: Route Filters and Digit Manipulation
•Lesson 1: Configuring Translation Patterns and Route Filters
•Lesson 2: Implementing Digit Manipulation
Module 7: Class of Control
•Lesson 1: Defining Class of Control
•Lesson 2: Using Class of Control Features
Module 8: Understanding Media Resources
•Lesson 1: Defining Media Resources
•Lesson 2: Exploring Media Resource Management
Module 9: Features and Services
•Lesson 1: Describing Basic Features
•Lesson 2: Exploring Hunt Groups
•Lesson 3: Describing Phone Services
Module 10: Introduction to Cisco Unity Connection
•Lesson 1: Overview of Cisco Unity Connection
•Lesson 2: Navigating Cisco Unity Connection
•Lesson 3: Understanding Call Handlers, Users, and Call Flow
Module 11: Configuration of Users and Contacts
•Lesson 1: Explaining Users and Contacts
•Lesson 2: Managing Multiple Users
Module 12: Implementation of Features
•Lesson 1: Implementing the Dial Plan
•Lesson 2: Understanding User Features
•Lesson 3: Accessing Voice Messaging and User Features
•Lesson 4: Managing Distribution Lists
Module 13: Use of Cisco Unity Connection Applications, Tools and Reports
•Lesson 1: Designing an Audiotext Application
•Lesson 2: Using Cisco Unity Connection Tools and Reports
•Lesson 3: Using the DRS
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