Troubleshooting Cisco Unified Communications Systems(TUC)

This course equips the student with the knowledge and skills required to troubleshoot Unified Communications Systems/Solutions in Enterprise, Mid-Market, and commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated System/Solution level and its components. Students will identify and isolate problems, recommend solutions, and implement fixes. Prequisites are CCNA Voice, CCNA, CIPT1, CIPT2, and QoS.  This is a challenging lab intensive course.

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Suggested:
•  Cisco CCNA Blended Boot Camp
•  Cisco IP Telephony Part 1 CIPT1
•  Cisco IP Telephony Part 2 CIPT2
•  Implementing Cisco Quality of Service (QoS)

This is an intermediate course for:
Network professionals who install, configure, manage Cisco IP Telephony solutions.
Those pursuing CCVP Certification.

The professional will troubleshoot Unified Communications Systems / Solutions and components / products by:
• identifying and isolating problems
• recommending solutions
• implementing fixes

Module 1:  A Methodology and Tools for Troubleshooting Cisco Unified Communications Systems

• Lesson 1:  Introducing Cisco Unified Communications Systems Troubleshooting
• Lesson 2:  Understanding Troubleshooting Methodology in Cisco Unified Communications Systems
• Lesson 3: Gathering Information for Troubleshooting

Module 2:  Troubleshoot Cisco Unified Call Manager-Related Issues

• Lesson 1:  Troubleshooting Common Endpoint Registration Issues
• Lesson 2:  Troubleshooting Cisco Unified Call Manager Availability Issues
• Lesson 3:  Troubleshooting Cisco Unified Call Manager Security Issues
• Lesson 4:  Troubleshooting Database Replication Issues
• Lesson 5:  Troubleshooting LDAP Replication Issues
• Lesson 6:  Troubleshooting Common Gateway Registration Issues

Module 3:  Troubleshoot Call Setup Issues

• Lesson 1:  Introducing Call Setup Issues and Causes
• Lesson 2:  Troubleshooting On-Premises Single-Site Calling Issues
• Lesson 3:  Troubleshooting Offsite Call Issues
• Lesson 4:  Troubleshooting Intercluster Dial Plan Issues
• Lesson 5:  Troubleshooting Gatekeepers in a Cisco Unified

Module 4:  Troubleshooting Voice and Video Quality Issues

• Lesson 1:  Defining Common Voice and Video Quality Issues
• Lesson 2:  Troubleshooting VoIP Quality Problems
• Lesson 3:  Troubleshooting Echo
• Lesson 4:  Troubleshooting Quality Problems of Cisco Unified Video Advantage

Module 5:  Application Integration and Media Resource Issues

• Lesson 1:  Troubleshooting Common Cisco Unity Integration Issues
• Lesson 2:  Troubleshooting CTI Issues
• Lesson 3:  Troubleshooting Media Resources

Labs:

• Using TUC Tools

Lab 2:  Trouble Tickets 1 thru 8

Lab 3:  Trouble Tickets 1 thru 10

Lab 4:  Trouble Tickets 1 thru 4

Lab 5:  Trouble Ticket 1 thru 6