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Administering Cisco Communications Manager and Unity Connection v10.x(ACUCMU)



Code du cours ACUCMU Difficulté Intermédiaire
Durée 5 jours Type de prestation
Type de cours Public or Private    
Prix public $3695 plus taxe    


In this course, students learn to add, move, change, and troubleshoot IP telephony devices. Students will learn to support IP phone users and identify network and server impact when administering changes. Students will also configure the latest version of Cisco  Communications Manager with Cisco 7960 and 7961 IP Phones, IP SoftPhones, and Catalyst switches with in-line power. Everything in Cisco’s ACCM course will be covered. Students will learn to configure and use Cisco’s Unity application - a true unified messaging solution that allows users to integrate voice mail, e-mail, and fax messages into a single message store. In this course, students will integrate a Unity server with a Communications Manager deployment, learn to add and delete subscribers, build a voice mail menu system and auto attendant, and set up outcall notification. Students will build and test a sophisticated IP telephony network that can be used as a template for a real deployment. The Unity component allows seamless integration of the Unity server into the CallManager cluster deployed in the first part of the course. CCNA or CCNA Voice Certification is a mandatory prequisite. Basic knowledge of TCP/IP and IP Telephony concepts is also imperative. This course is for PBX administrators, voice technicians, systems engineers, and database administrators who are managine and maintaining installed Cisco IP Telephony products.

Note spéciale

 

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Prérequis

CCNA strongly suggested.
Basic knowledge of the Windows 2000 operating system, TCP/IP, and IP telephony concepts is recommended.  Some knowledge of IP is helpful, but not imperative.

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Audience

This course is for PBX administrators, voice technicians, systems engineers, and database administrators who are installing, maintaining, and troubleshooting day to day operations of Cisco IP telephony products.

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Sujets

In this five-day course, learn to add, move, change, and troubleshoot IP telephony devices. Learn to support IP phone users and identify network and server impact when administering changes. Configure the latest version of the Communications Manager appliance with Cisco IP Phones.  Students will cover everything in Cisco's ACUCM course to learn to administer Cisco Unified Communications Manager as well as Cisco's AUM course to administer Unified Message..  In this course, integrate a Unity server with a CallManager deployment, and learn to add and delete subscribers, build a voice mail menu system and auto attendant, and set up outcall notification.

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Sommaire du cours
Module 1: Introduction to IP Telephony
•Lesson 1: Exploring IP Telephony
•Lesson 2: Describing Deployment Models
•Lesson 3: Understanding Advanced Multisite Features
Module 2: Defining the Basic Configuration
•Lesson 1: Logging In to Cisco Unified Communications Manager
•Lesson 2: Examining Basic Server Configuration
•Lesson 3: Describing Multilevel Administration
•Lesson 4: Configuring DRS Backup and Restore Procedures
Module 3: User Administration
•Lesson 1: Understanding User Configuration
•Lesson 2: Using the User Web Pages
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
•Lesson 1: Configuring System Parameters
•Lesson 2: Supporting Cisco Unified IP Phones
•Lesson 3: Exploring Phone Registration and IP Phone Communications
•Lesson 4: Utilizing the Bulk Administration Tool (BAT)
Module 5: Basic Route Plan Configuration
•Lesson 1: Implementing Dial Plan Connectivity
•Lesson 2: Creating Route Plans
Module 6: Route Filters and Digit Manipulation
•Lesson 1: Configuring Translation Patterns and Route Filters
•Lesson 2: Implementing Digit Manipulation
Module 7: Class of Control
•Lesson 1: Defining Class of Control
•Lesson 2: Using Class of Control Features
Module 8: Understanding Media Resources
•Lesson 1: Defining Media Resources
•Lesson 2: Exploring Media Resource Management
Module 9: Features and Services
•Lesson 1: Describing Basic Features
•Lesson 2: Exploring Hunt Groups
•Lesson 3: Describing Phone Services
Module 10: Introduction to Cisco Unity Connection
•Lesson 1: Overview of Cisco Unity Connection
•Lesson 2: Navigating Cisco Unity Connection
•Lesson 3: Understanding Call Handlers, Users, and Call Flow
Module 11: Configuration of Users and Contacts
•Lesson 1: Explaining Users and Contacts
•Lesson 2: Managing Multiple Users
Module 12: Implementation of Features
•Lesson 1: Implementing the Dial Plan
•Lesson 2: Understanding User Features
•Lesson 3: Accessing Voice Messaging and User Features
•Lesson 4: Managing Distribution Lists
Module 13: Use of Cisco Unity Connection Applications, Tools and Reports
•Lesson 1: Designing an Audiotext Application
•Lesson 2: Using Cisco Unity Connection Tools and Reports
•Lesson 3: Using the DRS
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