Cisco Voice Portal Implementation(CVPI)

» Special note | Prerequisites | Audience | Skills taught | Course outline

Course code

CVPI

Skill level

Intermediate

Duration

5 days

Modality

Course type

Public or Private

Dates

Price

$3695 plus tax

This course is given on these dates and locations:

Date	Location	Delivery type
July 09, 2012	Winnipeg	ILT	Enroll
July 09, 2012	Calgary	ILT	Enroll
July 09, 2012	Halifax	ILT	Enroll
July 09, 2012	Ottawa, Ontario Toronto, Ontario Vancouver, British Columbia	UILT UILT UILT	Enroll Enroll Enroll
July 09, 2012	Montreal	ILT	Enroll
July 09, 2012	Edmonton	ILT	Enroll
July 09, 2012	Quebec City	ILT	Enroll
September 10, 2012	Edmonton	ILT	Enroll
September 10, 2012	Quebec City	ILT	Enroll
September 10, 2012	Winnipeg	ILT	Enroll
September 10, 2012	Calgary	ILT	Enroll
September 10, 2012	Halifax	ILT	Enroll
September 10, 2012	Ottawa, Ontario Toronto, Ontario Vancouver, British Columbia	UILT UILT UILT	Enroll Enroll Enroll
September 10, 2012	Montreal	ILT	Enroll

This course defines the tasks necessary for the Operation, Administration, Management, and Provisioning (OAM and P) of Unified CVP as it is installed in a Comprehensive ICME environment. The following are suggested as prerequisites: CCNA, CCNA Voice, CVOICE, CIPT1, ICMPT1, ICMPT2, and IPCC Enterprise.

Special note

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Prerequisites

Suggested:
• CCNA
• CVOICE
• CIPT1
• ICMPT1
• ICMPT2
• IPCC Enterprise

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Audience

This intermediate course is for Customers, Channel Partners / Resellers, and Employees.

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Skills taught

Upon completing this course, you will be able to meet these overall objectives:
• Explain the components, function and call flow of a Unified CVP solution when deployed in either a Standalone or Comprehensive model.
• Summarize and complete the steps necessary to configure a functional Unified CVP Comprehensive deployment model with Unified ICME.
• Demonstrate use of 6 Unified ICME MicroApps available to support caller interaction with Unified CVP.
• Set up and configuration of Unified CVP components to support Automatic Speech Recognition (ASR) and Text To Speech (TTS).
• Configure Unified CVP Comprehensive solution to support subsequent transfer and queuing.
• Associate VoiceXML as a technology and the benefits it provides to Unified CVP.
• Install and configure the CVP VoiceXML Solution for Unified CVP.
• Define and discuss reporting as it relates to a Unified CVP Solution.
• Define High Availability (HA) solutions including Diagnostics and Troubleshooting as they relate to a Unified CVP Comprehensive solution with Unified ICME.

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Cisco Voice Portal Implementation (CVPI)

Module 1: Cisco Unified CVP Technical Overview

Lesson 1: Cisco Unified CVP Overview
Lesson 2: Components, Capabilities and Licensing
Lesson 3: Deployment Models and Call Flow
Lesson 4: Management and Reporting

Module 2: Cisco Unified CVP Comprehensive

Lesson 1: Cisco Unified CVP Comprehensive Overview
Lesson 2: Cisco Unified CVP Software Installation and Configuration
Lesson 3: Cisco IOS Voice Browser Configuration for Cisco Unified CVP
Lesson 4: Cisco Unified ICM Enterprise Configuration for Cisco Unified CVP
Lesson 5: Cisco Unified Communications Manager Configuration for Cisco Unified CVP

Module 3: Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP

Lesson 1: Scripting Overview
Lesson 2: Cisco Unified ICM Enterprise Scripting Micro-Applications
Lesson 3: Advanced Speech
Lesson 4: Advanced Cisco Unified ICM Enterprise Scripting Micro-Applications
Lesson 5: Subsequent Transfers and Queuing Calls

Module 4: Cisco Unified CVP VXML Solution

Lesson 1: VoiceXML Overview
Lesson 2: VoiceXML Installation and Configuration

Module 5: Events, Log Files and Reporting

Lesson 1: Cisco Unified CVP Reporting
Lesson 2: Events and Log Files

Module 6: Failover, Diagnostics and Troubleshooting

Lesson 1: Failover and High Availability
Lesson 2: Troubleshooting

Labs:

Familiarization with Cisco Unified CVP
Unified CVP Comprehensive Part 1
Unified CVP Comprehensive Part 2
Cisco Unified ICM Enterprise Scripting for Cisco Unified CVP
VoiceXML Solution for Cisco Unified CVP
Reporting Database and Backup
Troubleshooting Cisco Unified CVP

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