Administering Cisco Unified Messaging(AUM v8.x)

Students will learn to perform system setup and customization. Students will add, delete, and modify subscribers as well as monitor and maintain the Cisco Unity system. Students will start to build the foundation by understanding the product features and how to use them before attending the follow on engineering level course where they will learn how to install, configure, maintain, and troubleshoot the features. Upon successful completion of this course, students will be competent administrators of the the Cisco Unity product, up to and including Release 5.x. Candidates must have working knowledge of Microsoft Windows 2000, Microsoft Exchange 2000 or IBM Lotus Domino messaging environment, as wellas the features, benefits, and programming of at least one manufacturer’s PBX (Cisco Unified CallManager or Cisco Unified Communications Manager preferred).  Although not officially part of the CCVP track, this course is a suggested preprequisite to TUC.  AUM is the first two days of the IUM course; AUM focuses on administration only of Unified Communications.

This course is the first two days of the IUM five day course.

Students should have:
• Working knowledge of Microsoft Windows 2000
• Working knowledge of the Microsoft Exchange 2000 or IBM Lotus Domino messaging environment
• Working knowledge of the features, benefits, and programming of at least one manufacturer's PBX (Cisco Unified CallManager or Cisco Unified Communications Manager preferred)

•  Channel Partner / Reseller
•  Customer
•  Employee
•  Anyone seeking CCVP or Unity specializations

• Components of the Cisco Unity system, their standard and optional features, and how they integrate into a unified messaging system
• Components of the Cisco Unity Connection system, their standard and optional features, and how they integrate with telephone systems
• Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
• Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
• Monitor and maintain a Cisco Unity system using available tools and reporting capabilities

Module 1:  Cisco Inified Messaging Overview

• Lesson 1:  Introducing Cisco Unity
• Lesson 2:  Understanding Unified Messaging Integrations
• Lesson 3:  Understanding Cisco Unity Standard System Features
• Lesson 4:  Understanding Cisco Unity Standard User Features
• Lesson 5:  Understanding Cisco Unity Optional Features

Module 2:  Cisco Unity Connection Overview

• Lesson 1:  Introducing Cisco Unity Connection
• Lesson 2:  Positioning Cisco Unity Connection
• Lesson 3:  Understanding Cisco Unity Connection Integrations
• Lesson 4:  Understanding Unity Connection Standard Features
• Lesson 5:  Understanding Cisco Unity Connection Optional Features

Module 3:  Cisco Unified Messaging General Setup

• Lesson 1:  Using Cisco Unity
• Lesson 2:  Using the Cisco Unity Administrator
• Lesson 3:  Setting Up Cisco Unity

Module 4:  Cisco Unified Messaging Subscriber Configuration

• Lesson 1:  Configuring Global Subscriber Settings
• Lesson 2:  Configuring Subscriber Accounts and Settings
• Lesson 3:  Using Call Handlers and Interview Handlers

Module 5:  Cisco Unified Messaging System Monitoring and Maintenance

• Lesson 1:  Monitoring a Cisco Unified Messaging System
• Lesson 2:  Maintaining a Cisco Unified Messaging System
• Lesson 3:  Managing Unified Messaging System Reporting

Labs:

• Configuring Cisco Unity Connection Users
• Setting up Cisco Unity
• Preparing to Add Subscribers
• Working with Subscribers
• Creating an Audiotext Application
• Configuring Emergency Dial-Outs
• Using the Cisco Unity Message Monitor
• Enabling Voice Recognition
• Performing Unity System Monitoring and Maintenance
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