Troubleshooting Cisco Unified Communications Systems(TUC)

» Special note | Prerequisites | Audience | Skills taught | Course outline

Course code

TUC

Skill level

Intermediate

Duration

5 days

Delivery type

Instructor-Led Training

Course type

Public or Private

Dates

Price

$3195 plus tax

April 05, April 06, April 07, April 08, April 09

This course is given on these dates and locations:

Date	Location	Delivery type
September 13, 2010	Toronto	Instructor-Led Training
September 27, 2010	Ottawa	Instructor-Led Training
October 04, 2010	Vancouver	Instructor-Led Training
November 01, 2010	Edmonton	Instructor-Led Training
November 01, 2010	Calgary	Instructor-Led Training
November 15, 2010	Toronto	Instructor-Led Training
November 22, 2010	Montreal	Instructor-Led Training
November 29, 2010	Montreal	Instructor-Led Training
November 29, 2010	Quebec City	Instructor-Led Training

This course equips the student with the knowledge and skills required to troubleshoot Unified Communications Systems/Solutions in Enterprise, Mid-Market, and commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated System/Solution level and its components. Students will identify and isolate problems, recommend solutions, and implement fixes. Prequisites are CCNA Voice, CCNA, CIPT1, CIPT2, and QoS. This is a challenging lab intensive course.

Special note

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Prerequisites

Suggested:
• Cisco CCNA Blended Boot Camp
• Cisco IP Telephony Part 1 CIPT1
• Cisco IP Telephony Part 2 CIPT2
• Implementing Cisco Quality of Service (QoS)

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Audience

This is an intermediate course for:
Network professionals who install, configure, manage Cisco IP Telephony solutions.
Those pursuing CCVP Certification.

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Skills taught

The professional will troubleshoot Unified Communications Systems / Solutions and components / products by:
• identifying and isolating problems
• recommending solutions
• implementing fixes

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Troubleshooting Cisco Unified Communications Systems (TUC)

Module 1: A Methodology and Tools for Troubleshooting Cisco Unified Communications Systems

Lesson 1: Introducing Cisco Unified Communications Systems Troubleshooting
Lesson 2: Understanding Troubleshooting Methodology in Cisco Unified Communications Systems
Lesson 3: Gathering Information for Troubleshooting

Module 2: Troubleshoot Cisco Unified Call Manager-Related Issues

Lesson 1: Troubleshooting Common Endpoint Registration Issues
Lesson 2: Troubleshooting Cisco Unified Call Manager Availability Issues
Lesson 3: Troubleshooting Cisco Unified Call Manager Security Issues
Lesson 4: Troubleshooting Database Replication Issues
Lesson 5: Troubleshooting LDAP Replication Issues
Lesson 6: Troubleshooting Common Gateway Registration Issues

Module 3: Troubleshoot Call Setup Issues

Lesson 1: Introducing Call Setup Issues and Causes
Lesson 2: Troubleshooting On-Premises Single-Site Calling Issues
Lesson 3: Troubleshooting Offsite Call Issues
Lesson 4: Troubleshooting Intercluster Dial Plan Issues
Lesson 5: Troubleshooting Gatekeepers in a Cisco Unified

Module 4: Troubleshooting Voice and Video Quality Issues

Lesson 1: Defining Common Voice and Video Quality Issues
Lesson 2: Troubleshooting VoIP Quality Problems
Lesson 3: Troubleshooting Echo
Lesson 4: Troubleshooting Quality Problems of Cisco Unified Video Advantage

Module 5: Application Integration and Media Resource Issues

Lesson 1: Troubleshooting Common Cisco Unity Integration Issues
Lesson 2: Troubleshooting CTI Issues
Lesson 3: Troubleshooting Media Resources

Labs:

Using TUC Tools

Lab 2: Trouble Tickets 1 thru 8

Lab 3: Trouble Tickets 1 thru 10

Lab 4: Trouble Tickets 1 thru 4

Lab 5: Trouble Ticket 1 thru 6

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