Cisco Unity Design and Networking(CUDN)

This course is given on these dates and locations:

This course focuses on the design of sustainable, complex Unity solutions based upon customer requirements. Topics of study include infrastructure components affecting unity design, large-scale voicemail only systems, Cisco Unity deployment models, and voicemail interoperability. Upon completion of this course, students will be able to confidently provide designs for customers that meet the criteria of being sustainable and reducing post-deployment support requirements. It is highly recommended that students complete IUM and CIPT1 prior to enrollment. Students also need to understand the product installation and configuration procedures for deploying those solutions. Microsoft skills in Active Directory, SQL, Exchange and Windows, and Windows server are also recommended. This course is ideal for engineers responsible for designing sustainable, complex Unity solutions.

 Students should have attended the following courses (or have equivalent knowledge):
• IUM
• CIPT1
Students also need to understand the product installation and configuration procedures for deploying those solutions. Microsoft skills in Active Directory, SQL, Exchange and Windows and Windows server are also recommended.

This is an intermediate course for Design and Sales Engineers.

After completing this course, the student should be able to:
• Explain the impact of different messaging environments (Domino/MS) upon a Unity design.
• Design a large voicemail solution.
• Network Unity with legacy voicemail systems.
• Explain approved Cisco Unity deployment models.
• Apply a repeatable design methodology.
• Design solutions that meet specific customer needs.
• Design solutions that interoperate with legacy voicemail systems

• Lesson 1:  Messaging Product Overview
• Lesson 2:  Determining Customer Requirements
• Lesson 3:  Understanding Cisco Unity Configurations and Messaging Models
• Lesson 4:  Using Active Directory and Exchange 2000 or 2003 in Cisco Unity Design
• Lesson 5:  Designing with the Directory and Mailstore in Domino
• Lesson 6:  Understanding the Role of Telephony Components in Cisco Unity Design
• Lesson 7:  Developing a Preliminary Design and Budget

• Lesson 1:  Analyzing Requirements
• Lesson 2:  Understanding Infrastructure Considerations
• Lesson 3:  Understanding Capacity-Planning Considerations
• Lesson 4:  Resolving Dial Plan Issues
• Lesson 5:  Understanding Bandwidth Provisioning Issues

• Lesson 1:  Developing a High-Level Design
• Lesson 2:  Developing a Low-Level Design
• Lesson 3:  Developing an Implementation Plan
• Lesson 4:  Providing Cutover Support and Optimization

• Lesson 1:  Migrating from Voice Mail to Unified Messaging
• Lesson 2:  Designing VPIM Solutions
• Lesson 3:  Understanding Cisco Unity Bridge and Avaya Interoperability
• Lesson 4:  Designing Cisco Unity Bridge and Avaya

• Case Study 1-1:  Understanding the Preliminary Design Process
• Case Study 2-1:  Conducting Usage Analysis and Site Survey at LRS
• Case Study 3-1:  Developing the High and Low-Level Design
• Case Study 4-1:  Configuring Cisco Unity Bridge Networking at LRS