Deploying Cisco Unified Intelligence Center(DUIC)

Deploying Cisco Unified Intelligence Center Plus  is an implementation and administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE).  CUIC is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer, and at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

To fully benefit from this course, it is recommended students have the following prerequisite skills and knowledge:

• Working knowledge of Unified Contact Center Enterprise

• Working knowledge of Contact Center operations

• Working knowledge of SQL commands

This course is intended for anyone who desires an understanding of the CUIC reporting solution for a Unified CCE environment.

Upon successful completion of this course, the learner will be able to meeting these overall objectives:

• Define how CUIC is implemented as a reporting solution in a CCE environment

• Demonstrate how to install, administer, and provide user/group security for the CUIC solution

• Demonstrate proficiency of use with regard navigation and use of the CUIC Reporting Solution for the creation of reports

• Provide a detailed description of how custom reports from normal data sources (UCCE and CVP) as well as new data sources can be created to specific customer requirements

Lesson 1:  CUIC Overview

Lesson 2:  UCCE Configuration Requirements to Support CUIC

Lesson 3:  CUIC Initial Configuration for CCE (ICM) Integration

Lesson 4:  CUIC Initial Configuration for CVP Integration

Lesson 5:  CUIC Administration

Lesson 6:  Managing Users and Security in CUIC

Lesson 7:  Running Unified Intelligence Center Reports

Lesson 8:  Key Concepts

Lesson 9:  Creating a New Cisco Unified Intelligence Center Report