Deploying and Building Cisco Unified Contact Center Enterprise Software for CVP Environments(DBUCCE-CVP)

» Special note | Prerequisites | Audience | Skills taught | Course outline

Course code

DBUCCE-CVP

Skill level

Intermediate

Duration

5 days

Modality

UILT

Course type

Public or Private

Dates

Price

$4595 plus tax

June 11, June 12, June 13, June 14, June 15

This course is given on these dates and locations:

Date	Location	Delivery type
June 11, 2012	Ottawa, Ontario Toronto, Ontario Vancouver, British Columbia	UILT UILT UILT	Enroll Enroll Enroll

This course is intended for system engineers and customers who will be involved with day to day interaction with the Csico Unified Contact Center Enterprise v8.0 product deployed in a CVP environment. This couse will instill in students an understanding of the Unified CCE v8.0 deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. This is accomplished by installing the Unified CCE v8.0 software, building a fully functional CCE with CVP solution, and introducing Unified CCE v8.0 troubleshooting tools.

Special note

This course is based on CCE version 8.x software, and (together with ACCE-CVP) replaces the previously known ICM Bootcamp and UCCE/ICM with CVP courses.

Back to top

Prerequisites

• Working knowledge of basic networking and components (router, switch, NIC)

• Working knowledge of Microsoft Windows Server 2003 deployed within an Active Directory environment

Back to top

Audience

Primary audience:

• Cisco Unified Communications system channel partners and resellers

• System engineers

Secondary audience:

• Customers deploying and maintaining Cisco Unified Contact Center Enterprise products

Back to top

Skills taught

Course objectives:

• Demonstrate an overall understanding of the Cisco Unified CCE v8.0 system, processes, and its environment

• Install and configure a Cisco Unified CCE v8.0 system as deployed with Unified CVP, including CTI functionality used with Unified Communications Manager

• Create routing options using an external SQL database and/or an Application Gateway

• Install and configure Cisco Outbound Option using a SIP Dialer

• Utilize the Legacy CLI set of utilities within the ICM environment for support and troubleshooting UCCE

• Utilize the Diagnostic Framework suite of utilities within the UCCE environment for support and troubleshooting of UCCE

• Understand the CUIC component architecture of UCCE reporting

Back to top

Deploying and Building Cisco Unified Contact Center Enterprise Software for CVP Environments (DBUCCE-CVP)

Module 1: Cisco Unified Contact Center Enterprise for CVP v8.0 Overview

Module 2: Cisco Unified Contact Center Enterprise v8.0 Component Architecture

Module 3: Installing Cisco Unified Contact Center Enterprise v8.0

Module 4: Database and Application Driven Routing Options

Module 5: Installing Cisco Outbound Option

Module 6: Reporting and Maintenance Tools

Back to top