Integrating Cisco Unified Communications Applications(CAPPS)

» Special note | Prerequisites | Audience | Skills taught | Course outline

Course code

CAPPSv8

Skill level

Intermediate

Duration

5 days

Modality

Course type

Public or Private

Dates

Price

$3395 plus tax

This course is given on these dates and locations:

Date	Location	Delivery type
June 04, 2012	Ottawa, Ontario Toronto, Ontario Vancouver, British Columbia	UILT UILT UILT	Enroll Enroll Enroll
September 10, 2012	Calgary	ILT	Enroll
September 10, 2012	Halifax	ILT	Enroll
September 10, 2012	Montreal	ILT	Enroll
September 10, 2012	Edmonton	ILT	Enroll
September 10, 2012	Ottawa, Ontario Toronto, Ontario Vancouver, British Columbia	UILT UILT UILT	Enroll Enroll Enroll
September 10, 2012	Quebec City	ILT	Enroll
September 10, 2012	Winnipeg	ILT	Enroll
October 01, 2012		ILT	Enroll

This brand new course introduces the student to Voice Mail and presence application integration to Cisco Unified Communications Manager. It covers Cisco Unity Connection, Cisco Unity Express, VPIM and Cisco Unified Presence Implementation all in one exciting five day class.

Special note

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Prerequisites

Working knowledge of converged voice and data networks.
Basic knowledge of Cisco IOS gateways.
Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.
Cisco CCNA certification recommended prerequisite.

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Audience

The primary audience for this course is as follows:

Network Administrators and Network Engineers
CCNP Voice candidates

The secondary audience for this course is as follows:

Systems Engineers

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Skills taught

Describe voice-mail integration options and requirements.
Cisco Unity Connection in a Cisco Unified Communications Manager deployment.
Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment.
Implement voice-mail networking using VPIM.
Implement Cisco Unified Presence and Cisco Unified Personal Communicator.

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Integrating Cisco Unified Communications Applications (CAPPS)

Module 1: Introduction to Voice Mail

Describe voice-mail integration options and requirements.

Lesson 1: Voice Mail Integration Overview

This lesson defines voice-mail integration options, corresponding traffic flows, and available client interfaces.

Voice Mail Introduction
Cisco Unity Connection Client Interfaces

Lesson 2: General Requirements for Voice-Mail Integration

This lesson defines general requirements for voice-mail integration, including user-account synchronization, redirecting-number explanation, call flows in SRST mode or under no-bandwidth conditions, CoS implications of MWI, and voice-mail notifications.

Voice-Messaging Integration and Synchronization
Voice-Messaging Features
Voice-Messaging System Design
Call Flows

Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment

Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment. Lesson 1: Integration with Cisco Unified Communications Manager

This lesson defines how to use SCCP and how to use SIP to integrate Cisco Unity Connection with Cisco Unified Communications Manager, and compare these two options.

Cisco Unity Connection and Cisco Unified Communications Manager Integration Options
Voice-Mail Integration on Cisco Unified Communications Manager
Integration on Cisco Unity Connection
Cisco Unity Connection Integration via SIP

Lesson 2: Configuring the Cisco Unity Connection System

This lesson defines Cisco Unity Connection system settings.

Cisco Unity Connection System Settings Overview
Cisco Unity Connection System Settings
Cisco Unity Connection Authentication and Roles
Cisco Unity Connection Restriction Tables
Cisco Unity Connection LDAP Integration

Lesson 3: Using Cisco Unity Connection Partitions and Search Spaces

This lesson defines Cisco Unity Connection dial plan partitions and search spaces.

Cisco Unity Connection Dial Plan Components
Cisco Unity Connection Dial Plan

Lesson 4: Implementing Cisco Unity Connection Call Management

This lesson defines the Cisco Unity Connection dial plan, Call Transfer options, and call handlers, including auto-attendant functionality and related templates. Upon completing this lesson, the learner will be able to meet these objectives:

Cisco Unity Connection Call Routing
Cisco Unity Connection Call Handler Types
Call Handler Templates
System Call Handler
Directory Handler
Interview Handler

Lesson 5: Configuring Cisco Unity Connection Users

This lesson defines user-account management options and user-related configuration elements, including account policies, subscriber classes of service, and related templates.

Cisco Unity Connection User Templates
Cisco Unity Connection User
Cisco Unity Connection Class of Service

Lesson 6: Monitoring and Troubleshooting Cisco Unity Connection

This lesson defines the tools that can be used to monitor Cisco Unity Connection operation and to troubleshoot issues that relate to voice mailboxes and MWI.

Troubleshooting Cisco Unity Connection
Cisco Unified RTMT

Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment

Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment.

Lesson 1: Understanding Cisco Unity Express

This lesson defines the features and characteristics of Cisco Unity Express.

Cisco Unity Express Characteristics
Cisco Unity Express Interfaces, Integration, and Architecture

Lesson 2: Cisco Unity Express Integration with Cisco Unified Communications Manager Express

This lesson defines how to integrate Cisco Unity Express with Cisco Unified Communications Manager Express using SIP.

Voice Mail Integration on Cisco Unified Communications Manager Express
Additional Voice Mail Integration Components
Voice Mail Integration on Cisco Unity Express

Lesson 3: Configuring the Cisco Unity Express System

This lesson defines the Cisco Unity Express system settings.

Cisco Unity Express General Settings
Cisco Unity Express Time and Schedules

Lesson 4: Configuring Cisco Unity Express User Accounts

This lesson defines user account management options and user-related configuration elements including account policies and subscriber classes of service.

Importing Cisco Unity Express Subscribers
Cisco Unity Express Mailboxes
Message Notification
Class of Service
Voice View Express
IMAP Messaging

Lesson 5: Understanding Cisco Unity Express AutoAttendant

This lesson defines how the Cisco Unity Express AutoAttendant application works and how it is configured.

Cisco Unity Express AutoAttendant Application
Prompts and Scripts
Call Handling in Cisco Unity Express
Basic Script Example

Lesson 6: Troubleshooting Cisco Unity Express

This lesson defines the available traces that can be used to troubleshoot issues that are related to voice mailboxes and MWI.

Cisco Unity Express Troubleshooting Methodologies
Troubleshooting SIP Integration
Troubleshooting Message Waiting Indicator
Troubleshooting Subscriber and Mailbox

Module 4: Voice Profile for Internet Mail Implementation

Implement voice-mail networking using VPIM.

Lesson 1: Understanding VPIM

This lesson defines the features and characteristics of VPIM.

Voice Messaging Network Options
VPIM Networking

Lesson 2: Implementing VPIM in Cisco Unity Connection

This lesson defines how to implement VPIM in Cisco Unity Connection.

Implementing VPIM in Cisco Unity Connection
Cisco Unity Connection SMTP Setup
Cisco Unity Connection Remote Users

Lesson 3: Implementing VPIM in Cisco Unity Express

This lesson defines how to implement VPIM in Cisco Unity Express.

Implementing VPIM in Cisco Unity Express
Troubleshooting VPIM Between Cisco Unity Connection and Cisco Unity Express

Module 5: Cisco Unified Presence Implementation

Implement Cisco Unified Presence and Cisco Unified Personal Communicator.

Lesson 1: Understanding Cisco Unified Presence

This lesson defines the features and characteristics of Cisco Unified Presence.

Cisco Unified Presence Introduction
Cisco Unified Presence Overview

Lesson 2: Understanding Cisco Unified Presence Components and Communication Flows

This lesson defines the components of a Cisco Unified Presence solution, their functions, and the communication flows between the individual components.

Cisco Unified Presence Components
Cisco Unified Presence Approaches
Cisco Unified Presence Federation
Enterprise Instant Messaging and Persistent Chat
Designing Cisco Unified Presence

Lesson 3: Integrating Cisco Unified Presence

This lesson defines how to integrate Cisco Unified Presence with Cisco Unified Communications Manager and Cisco Unified Communications applications.

Configuring Cisco Unified Communications Manager for Presence Integration
Cisco Unified Presence System Settings
Configuring Cisco Unified Presence for Presence Integration
Configuring Intercluster Peers

Lesson 4: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator

This lesson defines how to configure Cisco Unified Presence features, such as Cisco IP Phone Messenger and Cisco Unified Personal Communicator support, and how to implement Cisco Unified Personal Communicator including Active Directory integration.

Configuring Cisco IP Phone Messenger
Configuring Cisco Unified Personal Communicator
Cisco Unified Personal Communicator Setup
Desk Phone Control Configuration
Meeting Notification

Lesson 5: Verifying and Troubleshooting Tools for Cisco Unified Presence Components

This lesson defines the Cisco Unified Presence verification and troubleshooting tools that are available for different Cisco Unified Presence Components and explain how to use them.

Cisco Unified Presence Troubleshooter
Troubleshooting Cisco Unified Personal Communicator
Cisco Unified Presence Tracing

CAPPS 8.0 LABS

Lab 2-1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
Lab 2-2: Configuring Cisco Unity Connection System Settings
Lab 2-3: Implementing Cisco Unity Connection Partitions and Search Spaces
Lab 2-4: Implementing Cisco Unity Connection Call Management
Lab 2-5: Configuring Cisco Unity Connection Users
Lab 2-6: Troubleshooting Cisco Unity Connection
Lab 3-1: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
Lab 3-2: Configuring Cisco Unity Express System Settings
Lab 3-3: Configuring Cisco Unity Express Users
Lab 3-4: Implementing Cisco Unity Express AutoAttendant
Lab 3-5: Troubleshooting Cisco Unity Express
Lab 4-1: Implementing VPIM in Cisco Unity Connection and Cisco Unity Express
Lab 5-1: Integrating Cisco Unified Presence with Cisco Unified Communications Manager
Lab 5-2: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
Lab 5-3: Troubleshooting and Verifying Cisco Unified Presence Components

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