Troubleshooting Cisco Unified Communications(TVOICE)

This course is given on these dates and locations:

This course equips the student with the knowledge and skills required to troubleshoot Unified Communications Systems/Solutions in Enterprise, Mid-Market, and commercial deployments. TVOICE teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated System/Solution level and its components. Students will identify and isolate problems, recommend solutions, and implement fixes based on the Cisco Unified Communications Manager Version 8.

• Working knowledge of converged voice and data networks.
• Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways.
• Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.

• Channel Partner / Reseller
• Customer
• Employee

• Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
• Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.
• Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown.
• Solve the common issues of an SAF-enabled network and CCD.
• Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications.
• Troubleshoot voice quality issues and issues that are related to media resources.

Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions

Lesson 1: Identifying Cisco Unified Communications Deployments

Lesson 2: Using Troubleshooting Methodology

Lesson 3: Using Troubleshooting and Monitoring Tools

Module 2: Cisco Unified Communications Manager Troubleshooting

Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues

Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues

Lesson 3: Troubleshooting Database Replication Issues

Lesson 4: Troubleshooting LDAP Integration Issues

Module 3: Troubleshooting Call Setup Issues

Lesson 1: Examining Call Setup Issues and Causes

Lesson 2: Troubleshooting On-Premises Single-Site Calling Issues

Lesson 3: Troubleshooting On-Net Multisite Calling Issues

Lesson 4: Troubleshooting Off-Net Calling Issues

Module 4: SAF and CCD Issues

Lesson 1: Troubleshooting SAF

Lesson 2: Troubleshooting CCD

Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues

Lesson 1: Troubleshooting Device Mobility Issues

Lesson 2: Troubleshooting Cisco Extension Mobility Issues

Lesson 3: Troubleshooting Cisco Unified Mobility Issues

Lesson 4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues

Module 6: Voice Quality and Media Resources Issues

Lesson 1: Troubleshooting MOH Issues

Lesson 2: Troubleshooting MTP Issues

Lesson 3: Troubleshooting Issues with Conferences

Lesson 4: Troubleshooting Transcoder Issues

Lesson 5: Troubleshooting Issues with RSVP Agents

Lesson 6: Troubleshooting Voice Quality Issues

TVOICE 8.0 LABS

•Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues

•Lab 2-2: Troubleshooting LDAP Integration Issues

•Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues

•Lab 3-2: Troubleshooting On-Net Multisite Calling Issues

•Lab 3-3: Troubleshooting Off-Net Calling Issues

•Lab 3-4: Troubleshooting Globalized Call Routing Issues

•Lab 4-1: Troubleshooting SAF Client and Forwarder Issues

•Lab 5-1: Troubleshooting Device Mobility Issues

•Lab 5-2: Troubleshooting Cisco Extension Mobility Issues

•Lab 5-3: Troubleshooting Cisco Unified Mobility Issues

•Lab 5-4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues

•Lab 6-1: Troubleshooting MOH Issues

•Lab 6-2: Troubleshooting Transcoder Issues

•Lab 6-3: Troubleshooting Issues with RSVP Agents