Administering Cisco Voice and Unified Communications(ICOMM)

» Special note | Prerequisites | Audience | Skills taught | Course outline

Course code

ICOMM

Skill level

Intermediate

Duration

5 days

Modality

Course type

Public or Private

Dates

Price

$3495 plus tax

February 28, March 01, March 02, March 03, March 04

This course is given on these dates and locations:

Date	Location	Delivery type
June 11, 2012	Ottawa, Ontario Toronto, Ontario Vancouver, British Columbia	UILT UILT UILT	Enroll Enroll Enroll
June 11, 2012	Winnipeg	ILT	Enroll
June 11, 2012	Calgary	ILT	Enroll
June 11, 2012	Edmonton	ILT	Enroll
July 23, 2012	Halifax	ILT	Enroll
July 23, 2012	Montreal	ILT	Enroll
July 23, 2012	Edmonton	ILT	Enroll
July 23, 2012	Quebec City	ILT	Enroll
July 23, 2012	Ottawa, Ontario Toronto, Ontario Vancouver, British Columbia	UILT UILT UILT	Enroll Enroll Enroll
July 23, 2012	Winnipeg	ILT	Enroll
July 23, 2012	Calgary	ILT	Enroll
August 20, 2012	Quebec City	ILT	Enroll
August 20, 2012	Ottawa, Ontario Toronto, Ontario Vancouver, British Columbia	UILT UILT UILT	Enroll Enroll Enroll
August 20, 2012	Winnipeg	ILT	Enroll
August 20, 2012	Calgary	ILT	Enroll
August 20, 2012	Halifax	ILT	Enroll
August 20, 2012	Montreal	ILT	Enroll
August 20, 2012	Edmonton	ILT	Enroll
September 17, 2012	Montreal	ILT	Enroll
September 17, 2012	Edmonton	ILT	Enroll
September 17, 2012	Quebec City	ILT	Enroll
September 17, 2012	Ottawa, Ontario Toronto, Ontario Vancouver, British Columbia	UILT UILT UILT	Enroll Enroll Enroll
September 17, 2012	Winnipeg	ILT	Enroll
September 17, 2012	Calgary	ILT	Enroll
September 17, 2012	Halifax	ILT	Enroll

Adminstering Cisco Voice and Unified Communications (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

Special note

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Prerequisites

Working knowledge of converged voice and data networks
Basic knowledge of Cisco IOS gateways
Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

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Audience

Channel Partner / Reseller
Customer
Employee

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Skills taught

Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.
Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.
Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.
Describe how to maintain a Cisco Unified Communications solution.

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Administering Cisco Voice and Unified Communications (ICOMM)

Module 1: Overview of Cisco Unified Communications Solutions Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.

Lesson 1: Understanding the Components of Cisco Unified Communications Solutions This lesson defines the role of Cisco Unified Communications components in a Cisco Unified Communications solution.

Cisco Unified Communications Manager Express Overview
Cisco Unified Communications Manager Overview
Cisco Unity Connection Overview
Cisco Unified Presence Overview

Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions This lesson defines the characteristics of a Cisco Unified Communications solution and what needs to be considered when sending voice over packet-based networks.

Overview of Traditional Voice Networks
Overview of Converged Voice Networks
Overview of Packet-Oriented Networks

Module 2: Overview of Administrator and End-User Interfaces Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.

Lesson 1: Understanding Administrator Interfaces This lesson defines the administrator interfaces of Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.

Cisco Unified Communications Manager Administrator Interfaces
Cisco Unity Connection Administrator Interfaces
Cisco Unified Presence Administrator Interfaces
Cisco Unified Communications Manager Express Administrator Interfaces
Cisco Unity Express Administrator Interfaces

Lesson 2: Understanding End-User Interfaces This lesson defines the end user interfaces of Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.

Cisco Unified Communications Manager End-User Interfaces
Cisco Unified Communications Manager Express End-User Interfaces
Cisco Unity Express End-User Interfaces
Cisco Unity Connection End-User Interfaces
Cisco Unified Presence End-User Interfaces

Module 3: Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Lesson 1: Understanding Call Flows and Call Legs This lesson defines the characteristics of call flows and the associated call legs in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Cisco Unified Communications Manager Call Flows and Call Legs
Cisco Unified Communications Manager Express Call Flows and Call Legs

Lesson 2: Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager This lesson defines configuration components (class of service, Call Admission Control, route lists, route groups, and so on) that impact call flows in Cisco Unified Communications Manager.

Cisco Unified Communications Manager Class of Service
Cisco Unified Communications Manager Call Routing

Lesson 3: Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express This lesson defines configuration components (class of restriction, dial peers, and so on) that impact call flows in Cisco Unified Communications Manager Express.

Cisco Unified Communications Manager Express Class of Restriction
Cisco Unified Communications Manager Express Call Routing

Module 4: Endpoint and End User Administration Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Lesson 1: Understanding Endpoint Characteristics and Configuration Requirements This lesson defines the characteristics of endpoints in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express and the related configuration requirements.

IP Phone Registration Process
IP Phone Configuration Requirements in Cisco Unified Communications Manager
IP Phone Configuration Requirements in Cisco Unified Communications Manager Express

Lesson 2: Understanding Endpoint Implementation Options This lesson defines how to implement endpoints in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Implementing IP Phones in Cisco Unified Communications Manager
Implementing IP Phones in Cisco Unified Communications Manager Express

Lesson 3: Understanding End-User Characteristics and Configuration Requirements This lesson defines the characteristics of end users in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express and the related configuration requirements.

End Users in Cisco Unified Communications Manager
End Users in Cisco Unified Communications Manager Express

Lesson 4: Understanding End-User Implementation Options This lesson defines how to implement end users in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Implementing End Users in Cisco Unified Communications Manager
Implementing End Users in Cisco Unified Communications Manager Express

Module 5: Enablement of End User Telephony and Mobility Features Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Lesson 1: Understanding Telephony Features This lesson defines how to explain the Cisco Extension Mobility feature and its advantages, drawbacks, and architectural integration in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Cisco Extension Mobility in Cisco Unified Communications Manager
Call Coverage in Cisco Unified Communications Manager
Intercom in Cisco Unified Communications Manager
Native Cisco Unified Communications Manager Presence
Cisco Unified Communications Manager Express Features

Lesson 2: Enabling Telephony Features This lesson defines how to enable telephony features for end users in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Configuring Extension Mobility in Cisco Unified Communications Manager
Configuring Call Coverage in Cisco Unified Communications Manager
Configuring Intercom Functionality in Cisco Unified Communications Manager
Configuring Native Presence in Cisco Unified Communications Manager
Configuring Cisco Unified Communications Manager Express Features

Lesson 3: Understanding Mobility Features This lesson defines the characteristics of mobility features in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Mobile Connect in Cisco Unified Communications Manager
Mobile Voice Access in Cisco Unified Communications Manager
Mobility in Cisco Unified Communications Manager Express

Lesson 4: Enabling Mobility Features This lesson defines how to enable mobility features for end users in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Configuring Mobile Connect in Cisco Unified Communications Manager
Configuring Mobile Voice Access in Cisco Unified Communications Manager
Configuring Mobility in Cisco Unified Communications Manager Express

Module 6: Enablement of Cisco Unity Connection and Cisco Unified Presence Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.

Lesson 1: Understanding Cisco Unity Connection This lesson defines the characteristics of Cisco Unity Connection.

Cisco Unity Connection Overview
Cisco Unity Connection Features

Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements This lesson defines the characteristics of end users and mailboxes in Cisco Unity Connection and the related configuration requirements.

Cisco Unity Connection End Users Templates
Cisco Unity Connection End Users
Cisco Unity Connection Voice Mailboxes

Lesson 3: Understanding End User and Voice Mailbox Implementation Options This lesson defines how to implement end users and voice mailboxes in Cisco Unity Connection.

Configuring Cisco Unity Connection End Users Templates
Configuring Cisco Unity Connection End Users
Importing End Users into Cisco Unity Connection
Managing Cisco Unity Connection Message Storage

Lesson 4: Understanding Cisco Unified Presence This lesson defines the characteristics of Cisco Unified Presence.

Cisco Unified Presence Features and Functionality
Cisco Unified Presence Architecture

Lesson 5: Enabling Cisco Unified Presence This lesson defines how to enable Cisco Unified Presence for end users.

Setting Up End Users in Cisco Unified Communications Manager for Cisco Unified Personal Communicator
Configuring End Users in Cisco Unified Presence
Troubleshooting Cisco Unified Personal Communicator
Configuring Cisco IP Phone Messenger

Module 7: Cisco Unified Communications Solutions Maintenance Describe how to maintain a Cisco Unified Communications solution.

Lesson 1: Providing End-User Support This lesson defines how to provide end-user support in case of basic connectivity or voice quality issues.

Troubleshooting Phone Registration Issues
Switch Configuration Overview
Voice Quality Issues

Lesson 2: Understanding Cisco Unified Communications Manager Reports This lesson defines Cisco Unified Communications Manager reports and how they are generated.

Generating Reports on Cisco Unified Communications Manager
Analyzing the Generated Reports

Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports This lesson defines Cisco Unified Communications Manager CAR tool reports and how they are generated.

Cisco Unified Communications Manager CAR Tool Overview
CDR Management and System Settings
Generating CDR Reports

Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool This lesson defines Cisco Unified RTMT and how to use it for system monitoring.

Cisco Unified RTMT Overview
Monitoring the System with Cisco Unified RTMT
Monitoring Cisco Unified Communications Manager with Cisco Unified RTMT

Lesson 5: Monitoring Voice Mail in Cisco Unity Connection This lesson defines the monitoring options in Cisco Unity Connection and how they can be used to monitor voice mail usage.

Generating Reports on Cisco Unity Connection
Analyzing the Cisco Unity Connection Reports
Using Reports for Troubleshooting and Maintenance

Lesson 6: Understanding the Disaster Recovery System This lesson defines the Disaster Recovery System and how it is used for backup and restore tasks in Cisco Unified Communications systems.

Disaster Recovery System Overview
Backing Up Cisco Unified Communications Solutions
Restoring Cisco Unified Communications Solutions

ICOMM v8.0 LABS

Lab 2-1: Exploring Administrator Interfaces
Lab 2-2: Exploring End-User Interfaces
Lab 3-1: Exploring Call Flows in Cisco Unified Communications Manager
Lab 3-2: Exploring Call Flows in Cisco Unified Communications Manager Express
Lab 4-1: Implementing Endpoints
Lab 4-2: Implementing End Users
Lab 5-1: Enabling Telephony Features
Lab 5-2: Enabling Mobility Features
Lab 6-1: Implementing End Users and Voice Mailboxes
Lab 6-2: Enabling Cisco Unified Presence
Lab 7-1: Providing End-User Support (optional, if course timing permits)
Lab 7-2: Generating Cisco Unified Communications Manager Reports
Lab 7-3: Generating Cisco Unified Communications Manager CAR Tool Reports
Lab 7-4: Monitoring the System with Cisco Unified RTMT
Lab 7-5: Monitoring Usage of Cisco Unity Connection
Lab 7-6: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System (optional)

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