Administering Cisco Communications Manager and Unity Connection (ACUCMU)

» Special note | Prerequisites | Audience | Skills taught | Course outline

Course code

ACUCMU

Skill level

Intermediate

Duration

5 days

Modality

Course type

Public or Private

Dates

Price

$3395 plus tax

March 08, March 09, March 10, March 11, March 12

This course is given on these dates and locations:

Date	Location	Delivery type
June 04, 2012	Ottawa	ILT	Enroll
June 11, 2012	Ottawa, Ontario Toronto, Ontario Vancouver, British Columbia	UILT UILT UILT	Enroll Enroll Enroll
June 18, 2012	Edmonton	ILT	Enroll
June 18, 2012	Ottawa, Ontario Toronto, Ontario Vancouver, British Columbia	UILT UILT UILT	Enroll Enroll Enroll
June 18, 2012	Winnipeg	ILT	Enroll
June 18, 2012	Calgary	ILT	Enroll
July 30, 2012	Edmonton	ILT	Enroll
July 30, 2012	Quebec City	ILT	Enroll
July 30, 2012	Ottawa, Ontario Toronto, Ontario Vancouver, British Columbia	UILT UILT UILT	Enroll Enroll Enroll
July 30, 2012	Winnipeg	ILT	Enroll
July 30, 2012	Calgary	ILT	Enroll
July 30, 2012	Halifax	ILT	Enroll
July 30, 2012	Montreal	ILT	Enroll
August 27, 2012	Winnipeg	ILT	Enroll
August 27, 2012	Calgary	ILT	Enroll
August 27, 2012	Halifax	ILT	Enroll
August 27, 2012	Montreal	ILT	Enroll
August 27, 2012	Edmonton	ILT	Enroll
August 27, 2012	Quebec City	ILT	Enroll
August 27, 2012	Ottawa, Ontario Toronto, Ontario Vancouver, British Columbia	UILT UILT UILT	Enroll Enroll Enroll
September 24, 2012	Edmonton	ILT	Enroll
September 24, 2012	Quebec City	ILT	Enroll
September 24, 2012	Ottawa, Ontario Toronto, Ontario Vancouver, British Columbia	UILT UILT UILT	Enroll Enroll Enroll
September 24, 2012	Winnipeg	ILT	Enroll
September 24, 2012	Calgary	ILT	Enroll
September 24, 2012	Halifax	ILT	Enroll
September 24, 2012	Montreal	ILT	Enroll

Administering Cisco UCM and Unity Connection (ACUCM/AUC) v8.0 provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System and Cisco Unity Connection. This course teaches the concepts of IP telephony based in system administration, including its function, features, options, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course also presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 8.x system.

This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the you will become familiar with all the various concepts through configuration of the elements in the lab environment.

Special note

Back to top

Prerequisites

Basic knowledge of IP and networking or voice networks is suggested, but not required
Basic knowledge of the Windows desktop environment
Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
Basic understanding of Cisco Unified Communications Manager

Back to top

Audience

Phone network administrators
Data system administrators
Entry-level network engineers
Administrators
IT support personnel
Helpdesk support staff

Back to top

Skills taught

Describe the Cisco Unified Communications Manager network, service, and features
Understand the importance of and configuration of redundancy and high availability in the enterprise network
Describe user configuration and the user web interface
Explain basic phone options and the use of BAT
Explain the route plan and on-net/off-net calling
Describe the various media resources, including conferencing and MOH
Describe the basic phone features and use of hunt groups
Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
Describe the components that are required for user call processing by Cisco Unity Connection
Implement the various features and options that are available to users in Cisco Unity Connection
Use the various applications, tools, and reports that are available in Cisco Unity Connection

Back to top

Administering Cisco Communications Manager and Unity Connection (ACUCMU)

Module 1: Introduction to IP Telephony

Lesson 1: Exploring IP Telephony

Traditional Voice versus IP Telephony
Clustering Overview
Intracluster Communications
Cisco Unified Communications Manager Clusters
Clustering Options
Platform Requirements

Lesson 2: Describing Deployment Models

Single-Site Deployment
Centralized Call-Processing Deployment
Distributed Call-Processing Deployment
Distributed Single-Cluster Call-Processing Deployment
Hybrid Call-Processing Deployment
New Advanced Multicluster Options

Lesson 3: Understanding Advanced Multisite Features

Need for CAC
Deploying AAR
Survivable Remote Site Telephony
SRST Failover

Module 2: Defining the Basic Configuration

Lesson 1: Logging In to Cisco Unified Communications Manager

Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
Logging In to Cisco Unified Operating System Administration and the DRS
Navigation Menu
Command-Line Interface

Lesson 2: Examining Basic Server Configuration

Server Configuration—Eliminating DNS Reliance
Configuring Enterprise Parameters

Lesson 3: Describing Multilevel Administration

Configuring Multilevel Administration
Creating End Users
Creating Roles
Creating User Groups
Assigning Users to User Groups

Lesson 4: Configuring DRS Backup and Restore Procedures

DRS Backup Procedures
DRS Restore Procedures

Module 3: User Administration

Lesson 1: Understanding User Configuration

Understanding User Management
Configuring Users

Lesson 2: Using the User Web Pages

Understanding the User Web Pages
Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

Lesson 1: Configuring System Parameters

Cisco Unified CM Configuration
Cisco Unified Communications Manager Group Configuration
Phone NTP Configuration
Date/Time Group
Codecs and Regions
Location Configuration
Device Pool Configuration
DHCP Service Configuration
Device Defaults Configuration
Clusterwide Parameters
Licensing

Lesson 2: Supporting Cisco Unified IP Phones

Cisco Unified IP Phones Overview
Specialized Cisco Unified IP 7900 Series Phones
Phone Button Templates
Softkey Templates

Lesson 3: Exploring Phone Registration and IP Phone Communications

Cisco Unified IP Phone Registration
Cisco Unified IP Phone Configuration

Lesson 4: Utilizing the Bulk Administration Tool (BAT)

Overview of Cisco Unified Communications Manager BAT
Cisco Unified Communications Manager TAPS

Module 5: Basic Route Plan Configuration

Lesson 1: Implementing Dial Plan Connectivity

Organizational Dial Plan
Trunks
Gateways

Lesson 2: Creating Route Plans

Dial Plan Overview
Route Pattern Overview
Digit Collection
Call Routing

Module 6: Route Filters and Digit Manipulation

Lesson 1: Configuring Translation Patterns and Route Filters

Translation Patterns
The 9.@ Pattern
Route Filters

Lesson 2: Implementing Digit Manipulation

Discard Digits Instruction
Transformation Masks
Route Plan Report

Module 7: Class of Control

Lesson 1: Defining Class of Control

Overview of Class of Control
Partitions
CSS Configuration
PLAR Application

Lesson 2: Using Class of Control Features

Call Restriction
Time of Day Routing
Traditional vs. Line/Device Approach

Module 8: Understanding Media Resources

Lesson 1: Defining Media Resources

Overview of Media Resources
Conference Bridge
Media Termination Points
Transcoder
Music on Hold
Annunciator

Lesson 2: Exploring Media Resource Management

MRG Management
Configuring MRGs
Configuring MRGLs

Module 9: Features and Services

Lesson 1: Describing Basic Features

Call Park
Call Pickup
Cisco Call Back
Shared Lines with Barge and Privacy

Lesson 2: Exploring Hunt Groups

Hunt Group Overview
Line Group Configuration
Hunt List Configuration
Hunt Pilot Configuration
Final Forwarding

Lesson 3: Describing Phone Services

Cisco IP Phone Services
Cisco Phone Services Configuration

Module 10: Introduction to Cisco Unity Connection

Lesson 1: Overview of Cisco Unity Connection

Understanding Cisco Unity Connection
Cisco Unity Connection Integration
Active-Active, High-Availability Deployment
Digital Networking Deployment Model

Lesson 2: Navigating Cisco Unity Connection

Accessing Cisco Unity Connection
Logging into Cisco Unity Connection Applications
Cisco Unified Serviceability and Cisco Unity Connection Serviceability
Cisco Unity Connection Administration
Port Configuration for Telephony Integration
General Configuration

Lesson 3: Understanding Call Handlers, Users, and Call Flow

Call Processing
Default Call Handlers
Handlers—Function and Purpose
Default Call Handler Flow
Call Handler Configuration
Incoming Call Flows
Cisco Unity Connection Incoming Call Flow
Message Retrieval
Incoming Call Processing Components
Call Routing—Direct or Forwarded
Call Routing—Direct
Call Routing—Forwarded
Configuration of Users
Implementation of Call Routing
Implementation of Call Routing—Direct
Implementation of Call Routing—Forwarded
Directory Handlers
Directory Handlers Configuration
Interview Handlers
Interview Handlers Configuration

Module 11: Configuration of Users and Contacts

Lesson 1: Explaining Users and Contacts

Understanding Users
Preparing to Configuring Users
Configuring Authentication Rules
Configuring CoS
Configuring Schedules and Holidays
Configuring User Templates
Configuring Users
Understanding Contacts
Configuring Contact

Lesson 2: Managing Multiple Users

Configuring Multiple Users
Importing Users Using AXL
Importing Users Using LDAP
Importing Users Using BAT
Reviewing Users

Module 12: Implementation of Features

Lesson 1: Implementing the Dial Plan

Dial Plan Components
Dial Plan Configuration

Lesson 2: Understanding User Features

Reviewing User Features

Lesson 3: Accessing Voice Messaging and User Features

Accessing Voice Messaging
Phone View
Implementing Cisco Unity Connection VMO
Accessing Voice Messaging Using RSS Feeds
Implementing Secure Messaging

Administering Cisco Communications Manager and Unity Connection (ACUCMU)

Module 1: Introduction to IP Telephony

Module 2: Defining the Basic Configuration

Module 3: User Administration

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

Module 5: Basic Route Plan Configuration

Module 6: Route Filters and Digit Manipulation

Module 7: Class of Control

Module 8: Understanding Media Resources

Module 9: Features and Services

Module 10: Introduction to Cisco Unity Connection

Module 11: Configuration of Users and Contacts

Module 12: Implementation of Features

Module 13: Use of Cisco Unity Connection Applications, Tools and Reports