Administering Cisco Unified Communications Manager(ACUCM)

This course is given on these dates and locations:

In this course, learn to add, move, change, and troubleshoot IP telephony devices. Learn to support IP phone users and identify network and server impact when administering changes.   Configure the latest version of Cisco Unified Communications Manager with Cisco IP Phones.  Learn to manage and test a sophisticated IP telephony network that you can use as a template for a real deployment.  Students will also discuss and configure the most popular options in Communication Manager that are required in today’s business networks. We strongly recommend CCNA or CCNA Voice Certification. Students are required to have a basic knowledge of PBX and telephone terms, basic TCP/IP, and IP Telephony concepts. This course is for PBX administrators, voice technicians, systems engineers, and database administrators who are installing, maintaining, and troubleshooting day to day operations of Cisco IP Telephony products.

CCNA is strongly suggested.  Basic knowledge of PBX and telephone terms, basic TCP/IP, and IP telephony concepts is required.  Some knowledge of IP is helpful, but not imperative.

This course is for PBX administrators, voice technicians, systems engineers, and database administrators who are installing, maintaining, and troubleshooting day to day operations of Cisco IP telephony products.

•  Learn to add, move, change, and troubleshoot IP telephony devices
•  Learn to suppor IP phone users and identify network and server impact when administering changes
•  Configure the latest version of Cisco Unified Communications Manager with Cisco IP Phones

Module 1:  Introduction to IP Telephony

• Lesson 1:  Exploring IP Telephony
• Lesson 2:  Describing the Cisco Unified Communications Manager Deployment Models

Module 2:  Defining the CUCM Basic Configuration

• Lesson 1:  Logging into Cisco Unified Communications Manager
• Lesson 2:  Configuring  the Cisco Unified Communications Manager Server
• Lesson 3:  Describing Multilevel Administration
• Lesson 4:  Configuring the Disaster Recovery System:  Backup and Restore Procedures

Module 3:  Preparing for Phone Registration

• Lesson 1:  Configuring Cisco Unified Communications Manager System Parameters
• Lesson 2:  Supporting Cisco IP Phones
• Lesson 3:  Exploring Phone Registration and IP Phone Communications

Module 4:  Configuring a Basic Route Plan

• Lesson 1:  Exploring Gateways
• Lesson 2:  Creating a Route Plan

Module 5:  Discovering Route Filters and Digit Manipulation

• Lesson 1:  Configuring Route Filters and Translation Patterns
• Lesson 2:  Understanding Digit Manipulation

Module 6:  Exploring Class of Control

• Lesson 1:  Defining Class of Control
• Lesson 2:  Configuring Advanced Class of Control Features

Module 7:  Explaining CAC and SRST

• Lesson 1:  Understanding CAC
• Lesson 2:  Exploring SRST

Module 8:  Understanding Media Resources

• Lesson 1:  Explaining Media Resources
• Lesson 2:  Exploring Media Resource Management

Module 9:  Describing Cisco Unified Communications Manager Features

• Lesson 1:  Understanding Basic Cisco Unified Communications Management Features
• Lesson 2:  Exploring Hunt Groups
• Lesson 3:  Describing Phone Services

Module 10:  Exploring Moves, Add, Changes and Administration

• Lesson 1:  Understanding Phone Moves, Adds and Changes
• Lesson 2:  Describing User Configuration
• Lesson 3:  Utilizing the Cisco Unified Communications Manager BAT

Labs:

• Performing General Administration
• Configuring Cisco Unified Communications Manager v 7.0 Basic Settings
• Backing up and Restoring Cisco Unified Communications Manager v 7.0
• Configuring Cisco Unified Communications Manager to Support Cisco IP Phones
• Configuring Basic Dial Plan Elements
• Configuring Complex Dial Plan Elements
• Implementing Calling Privileges and Restrictions
• Configuring SRS
•  Configuring Media Resources
• Configuring User Features
• Configuring Hunt Groups and Call Coverage
• Create/Associate UsersUsing the Cisco Unified Communications Manager Bulk Administration Tool